Remote RingCentral Admin

Summary

The RingCentral Administrator is responsible for managing and maintaining the RingCentral platform, providing end-user support, collaborating with IT and other departments, creating documentation, and staying up-to-date with the latest updates. The ideal candidate will have a strong understanding of VoIP systems, excellent problem-solving skills, and the ability to work effectively in a team environment.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 3+ years of experience in VoIP or telecommunications system administration
• Strong knowledge of VoIP technologies, SIP protocols, and network troubleshooting
• Proficiency in managing cloud-based communication systems
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Responsibilities

• Manage and maintain the RingCentral platform
• Configure and deploy RingCentral devices
• Monitor system performance
• Provide end-user support and training
• Troubleshoot and resolve issues related to RingCentral hardware, software, and network configurations
• Collaborate with IT and other departments
• Work with vendors and third-party providers
• Create and maintain documentation
• Generate reports on system usage, performance, and call metrics

Preferred Qualifications

RingCentral Certified Administrator (preferred but not required)

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you