Risk And Fraud Specialist

Summary

Join Rhino Entertainment as a Risk and Fraud Specialist, reporting to the Head of Customer Experience and collaborating with the Director of Operations. You will be responsible for identifying and mitigating fraud, abuse, and financial risks within iGaming operations. This role requires strong fraud prevention and risk management experience, particularly in iGaming. You will work with cross-functional teams to protect the company and its customers. The position is office-based in Malta with a hybrid option and requires travel to North Macedonia. Rhino offers a competitive salary, bonus structure, and various benefits.

Requirements

• Minimum 3 years experience in a similar or related role within the iGaming industry
• Strong knowledge of iGaming platforms, payment methods, and fraud detection tools
• Proficiency in analyzing transaction data, identifying anomalies, and using fraud detection software
• Exceptional attention to detail and problem-solving skills
• In-depth knowledge of current fraud trends and regulatory requirements in the iGaming industry
• Fluency in English, both oral and written
• Team player with a positive attitude
• Proactive approach to work and able to work on own initiative
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders
• Ability to adapt quickly to changing environments and work effectively under pressure
• Demonstrated commitment to continuous improvement and professional development

Responsibilities

• Perform various risk assessments, including carrying out reviews on player accounts, gameplay, deposits and withdrawals to detect fraud, abuse and problematic gambling behaviour
• Help improving fraud processes and fraud reporting
• Reduce chargebacks, fraud and bonus abuse
• Dealing with customer documentation and Know Your Customer (KYC) processes
• Work closely with colleagues in the Operations team and with people of all levels of business and develop strong working relationships with internal and 3rd party service providers
• Support and train the Operations Team agents with a special focus on fraudulent and bonus abuse activity
• Dealing with customer documentation and Know Your Customer (KYC) processes
• Work closely with colleagues in the Operations team and with people of all levels of business and develop strong working relationships with internal and 3rd party service providers
• Suggest areas of improvement within the Operations Team and its procedures related to risk and fraud
• Create and maintain documentation and knowledge base related to day-to-day operations with a special focus on risk and fraud
• Provide business analysis and help to formulate fraud prevention strategy
• Monitoring and reporting on overall fraud performance of the company

Preferred Qualifications

Knowledge of SEON will be considered an asset

Benefits

• Competitive salary based on your knowledge & experience
• Quarterly performance bonus split on personal objectives and company performance
• ���500 Yearly Wellness & Mindfulness allowance to support an active lifestyle
• Flexibility & a work-life blend through our Hybrid Working environment
• Work from anywhere with our 30 days “overseas working”
• Diverse, dynamic, fun environment with happy and helpful colleagues
• Learning & Development opportunities to invest in your personal development
• Fresh fruit, healthy snacks & food are available at the office everyday - and of course, good tea & coffee
• Free parking, table tennis, lounge area, plenty of meeting rooms and sea views at our ergonomic office
• Regular social events to strengthen long lasting relationships
• Enjoy a “Me Day” on your birthday
• Paid time off, including extra days for special life events
• AXA Private Hospital & Dental Insurance Coverage
• Form an active part of our talent acquisition, with our Referral Bonus