Remote Operations Director, Payments - Fraud & Risk

Summary

Join Sporty as Director of Payment Operations and lead payment operations strategies, collaborate with stakeholders, and ensure the best payment experience for customers.

Requirements

• Fluency in both written and spoken English
• Bachelor’s or Master’s degree in Finance or a related field
• Advance knowledge of global payment systems, region specific rules and regulations
• Payment operations experience across tech / fintech / gaming industry is an advantage
• Proven experience in fraud, risk, KYC, investigation, and risk management
• Expert experience managing, leading and building a wider team
• Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
• Experienced owning and and solving complex payment issues
• Understanding of Compliance and Risk Awareness

Responsibilities

• Define, own, and manage core payment operations
• Oversee the development and implementation of comprehensive fraud prevention and risk management strategies
• Continuously analysing market trends across the payment space
• Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
• Oversee the investigations of suspected fraudulent activities
• Collaborate with cross-functional teams including product and engineering
• Recruit, manage, lead, and motivate a team of professionals
• Assess and manage changing payment landscapes and evolving industry trends
• Ensure the payments team are remaining current on industry trends
• Establish and revise policy, enforcing and implementing compliance directives
• Ensure end user issues are resolved in a timely manner
• Manage, recruit and train a team of payment specialists across different geographies
• Act as a primary POC with network partners to resolve ongoing production issues

Benefits

• Quarterly performance bonuses
• Flexible working hours
• Top-of-the-line equipment
• Education allowance
• Referral bonuses
• 28 days paid annual leave