Sporty Group is hiring a
Senior Manager, Payments

Summary

The Senior Manager of Payment Operations at Sporty will own payment operations strategies, collaborate with cross-functional teams, recruit and manage a team, and ensure compliance while providing the best payment experience for customers. The role requires fluency in English, a degree in Finance or related field, advanced knowledge of global payment systems, and experience in tech/fintech/gaming industry.

Requirements

• Fluency in both written and spoken English
• Bachelor’s or Master’s degree in Finance or a related field
• Advance knowledge of global payment systems, region specific rules and regulations
• Payment operations experience across tech / fintech / gaming industry is an advantage
• Expert experience managing, leading and building a wider team
• Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
• Experienced owning and solving complex payment issues
• Understanding of Compliance and Risk Awareness
• ��70,000 - £90,000 a year

Responsibilities

• Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
• Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
• Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
• Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
• Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
• Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
• Ensure end user issues are resolved in a timely manner
• Manage, recruit and train a team of payment specialists across different geographies
• Act as a primary POC with network partners to resolve ongoing production issues

Benefits

• Quarterly performance bonuses
• Flexible working hours
• Top-of-the-line equipment
• Education allowance
• Referral bonuses
• 28 days paid annual leave
• Highly talented, dependable co-workers in a global, multicultural organisation
• Our teams are small enough for you to be impactful
• Our business is globally established and successful, offering stability and security to our Team Members