Risk & Compliance Incident Management

Summary

Join Remote as a Payroll Incident/Risk Specialist and make a difference in the global employment space. You will work collaboratively with cross-functional teams to deliver outstanding payroll services. This fully remote position offers flexible hours and empowers ownership and proactivity. The role involves identifying and resolving payroll incidents, investigating complex cases, building stakeholder relationships, and improving processes. You will also provide reporting on payroll incident trends. Remote offers competitive compensation and benefits, including flexible paid time off, parental leave, and a remote-friendly work environment.

Requirements

• Strong sense of ownership, problem-solving and continuous improvement mindset
• You are a super-connector, bringing together a taskforce to resolve incidents or potential incidents
• You will have 3 years+ experience within a Payroll environment
• You should have excellent project management, organizational skills and relationship building skills
• Outstanding communication skills: written and spoken
• Writes and speaks fluent English

Responsibilities

• Identify and raise potential incidents, risks and anticipated points of resistance
• Own payroll incidents end to end, ensuring a resolution and develop specific plans to mitigate or address the concerns with the relevant stakeholders
• Investigate cases that are more complex with complete ownership and creativity
• Build relationships with other stakeholders highlighting the importance of incident impact
• Consider ways to improve process including automation
• Proactively flag and seek long-term solutions for outstanding issues and process blockers
• Own a database of RCAs and recommendations to reduce recurring incidents
• Work on the change management logs, be up to date and support the changes logged to ensure a positive customer-facing experience
• Provide period reporting to team members, department Leaders and the wider business on recent trends in Payroll incidents

Preferred Qualifications

It's not required to have experience working remotely, but considered a plus

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces