Senior Manager, Enterprise Risk Management

Summary

Join Toast, Inc. as a Senior Manager to enhance its Enterprise Risk and Compliance program. You will design and implement improved risk management processes, develop and update enterprise-wide risk policies and procedures, and create comprehensive oversight reporting and monitoring. The role also involves implementing governance and risk management technology/tools and managing disaster recovery programs. This position requires 7+ years of experience in a risk and/or enterprise risk management role at a technology company, designing and implementing enterprise risk and compliance frameworks and programs. Toast offers remote and hybrid work flexibility, with primary office locations in Boston, Chicago, New York, Washington DC, and San Francisco. The salary range is $142,000-$227,000 USD.

Requirements

• Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years and a Master’s degree; or 5+ years experience and a PhD; or equivalent experience
• 7+ years of experience in a risk and/or enterprise risk management role at a technology (FinTech preferred) company designing and implementing enterprise risk and compliance frameworks and programs
• 3+ years of experience managing, leading, or developing disaster recovery or resiliency programs
• Familiarity with laws and regulations related to software, payments, payroll, credit, consumer, etc
• Innovative thinker with the leadership ability to influence, communicate change, and support adoption
• Ability to partner and collaborate with senior leadership across functions to enhance programs and design effective processes
• Detail-oriented with the ability to meet firm deadlines

Responsibilities

• Support the maturity of key risk and compliance programs and program foundational elements
• Execute ongoing risk assessment exercise
• Provide ongoing risk reporting, including on the status of key risks, the effectiveness of controls and responses/mitigation, key risk indicators, exceptions, etc
• Manage the risk reporting and escalation to governing bodies, such as risk and compliance committees and Board committees
• This includes the coordination of agendas, preparing speakers, and developing committee materials
• Expand the foundational process and control inventories
• Update risk taxonomy as the company continues to evolve
• Enhance the enterprise risk assessment process, including methodology and approach, to ensure scalability with growth
• Enhance enterprise incident management framework and reporting
• Oversee and manage disaster recovery programs, contributing to broader organizational resiliency efforts
• Implement an IRM / GRC system to support the effective and efficient execution of risk management processes, including automation of processes, where possible

Benefits

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs
• The base salary range for this role is listed below
• The starting salary will be determined based on skills and experience
• In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits
• $142,000 — $227,000 USD
• We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs