Risk Payment Business Liaison Specialist

Summary

Join Libertex Group as a Risk & Payment Business Liaison Specialist and play a pivotal role in ensuring seamless and secure customer interactions. You will be responsible for resolving payment and KYC issues, maintaining compliance, and enhancing customer loyalty. This role requires strong problem-solving skills, excellent communication, and the ability to handle sensitive data. The position offers a pleasant work environment, quarterly bonuses, a generous relocation package, comprehensive medical insurance, and various other benefits. The ideal candidate possesses experience in crypto payments and KYC, along with fluency in English and Russian.

Requirements

• English (B2 and above)
• Russian (C1 and above)
• Crypto payments experience / KYC experience (at least 1 year)
• Ability to work with KYC documents and other sensitive data
• Excellent communication skills, attentiveness, information retention, tact, and diplomacy
• Sensitive to Company needs, customer and employee goodwill, and the public image
• Ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction against the Company’s exposure to loss or fraud, and the ability to think through and rationalize decisions
• Flexibility and ability to multi-task
• Strong communication skills including excellent email etiquette
• Ability to work in a fast-paced environment & under pressure if needed
• Mathematical aptitude and problem solving skills
• Detail oriented, strong organizational skills, and high degree of accuracy
• Competence with computers, telephones, and other office machinery
• Please send your CV in English

Responsibilities

• Help Customer Support by providing product and service information and resolving product and service issues related to payments
• Maintain customer records by updating account information
• Resolve product or service issues by determining the cause of the problem, selecting and explaining the best solution to solve the problem
• Expedite corrections or adjustments and follow up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Prepare product or service reports by collecting and analyzing customer information
• Perform verification of client documents
• Consult Customer Support regarding the payments and withdrawals procedures

Preferred Qualifications

Other languages (Uzbek, German, French, Spanish, Chinese, Vietnamese, etc.) are desirable

Benefits

• Work in a pleasant and enjoyable environment near the Montenegrin sea or mountains
• Quarterly bonuses based on Company performance
• Generous relocation package for the employee and their immediate family/partner
• Medical Insurance Plan with coverage for the employee and their immediate family from day one
• 24 working days of annual leave
• Yearly reimbursement of travel expenses for the employee and family's flight home
• Corporate events and team building activities
• Udemy Business unlimited membership & language training courses
• Professional and personal development opportunities in a fast-growing environment