Sales Operations Specialist

Summary

Join GuidePoint Security as a Sales Operations Renewals Specialist to support sales by requesting quotes, generating quotes, managing Salesforce.com Opportunities, and corresponding with customers.

Requirements

• High School Diploma or GED required
• Prior experience in Customer Relationship Management (CRM) software required
• Intermediate level experience with Microsoft Office and Internet Navigation
• Solid Math skills with the ability to calculate margins/discounts, and percentages required
• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security
• Strong written and verbal communication skills
• Ability to work flexible work schedule required

Responsibilities

• Serve as a liaison between External Business Partners, Account Executives, Accounting and Contracts Departments to process and track orders
• Track and manage Renewals opportunities to ensure all renewals are delivered to customer 70-90 days before expiration date
• Manage Salesforce.com for accurate forecast reporting
• Generate quotes, track opportunities and process orders, using Salesforce.com
• Suggest creative pricing and payment solutions, balancing customer needs and pricing policies
• Assist Account Executives with identifying ways to increase profitability of renewals
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
• Adhere to process changes as they are managed, reviewed, and streamlined by Sales Operations Management to enhance deliverables
• Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings
• Promptly respond to internal and external inquiries
• Adhere to GuidePoint Security Core Values

Benefits

• 100% employer-paid medical premiums (employee only $0 deductible and HSA plans) along with 75% employer-paid family contributions
• 100% employer-paid dental premiums (employee only) along with 75% employer-paid family contributions
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance