RMS Consultant

Summary

Join Mark43's Customer Success team as a Consultant specializing in Records Management System (RMS) products. This customer-facing role involves overseeing RMS configuration, business process analysis, and testing across public safety agencies. You will work with various products like Reporting, Case Management, Evidence, and Warrants, ensuring product features and workflows are defined and tested. The position requires at least 50% travel and involves training agencies on best practices, guiding change management, and gathering product feedback. You will collaborate with internal teams and stakeholders to improve the product and customer experience. The ideal candidate possesses 2-5 years of experience as a product consultant or public safety employee and strong communication and collaboration skills.

Requirements

• Have at least two to five (2 to 5) years of experience working as a product consultant or public safety employee
• Be willing to be hands on during planning and delivery
• Have experience developing, communicating, and training on workflows and best practices
• Be a skilled communicator and can create buy-in across diverse groups of users and lead change management efforts
• Be able to take a variety of requirements and build concise workflows to account for customer objectives
• Have experience with Agile and Waterfall project management methodologies
• Embrace technology and can quickly learn new features and determine how they can benefit various user groups
• Embrace diversity and inclusion
• Have excellent interpersonal skills and are skilled at multitasking
• Have experience in PowerPoint, Excel, and Google products
• Possess a college degree from an accredited institution

Responsibilities

• Establish processes to deliver RMS workstream best practices across all Mark43 customers
• Oversee the RMS implementation of the product
• Help oversee end-to-end testing of RMS workstreams, integrations, and hardware components
• Clearly define Mark43 and customer roles and responsibilities for the delivery and maintenance of RMS products
• Work with various stakeholders to help guide change management best practices
• Work with the training and marketing teams to ensure new features are successfully deployed and understood
• Gather product feedback and work with the Product team to help establish development priorities
• Assist growth with vetting customer workflows for downstream planning
• Work with Mark43 project managers to convey key team metrics and project risks to assist in staffing, budgeting, and future team planning
• Work with the Training team to update training materials to deliver an outstanding training experience

Preferred Qualifications

• Be HUMBLE, OPEN, AND CURIOUS
• Be ATTENTIVE, ACTIVE LISTENERS
• Be ENTHUSIASTIC COLLABORATORS
• Be an ULTIMATE TEAM PLAYER
• Be COMFORTABLE WITH UNCERTAINTY