Keywords Studios is hiring a
ROBOT Pilot

Summary

The job description is for a Robot Master position in a company offering temporary remote work due to COVID-19. The role involves supporting autonomous vehicles at customer sites using a remote tool, making decisions about their movement, and providing exceptional customer support. The desired candidate should have strong multitasking skills, spatial awareness, good time management, and the ability to learn and adapt to new technologies.

Requirements

• Strong concentration and multitasking skills
• High level of autonomy
• Proactive and able to prioritize effectively
• Strong critical thinking and problem-solving abilities
• Excellent attention to detail
• Good time management skills
• Demonstrates accountability and reliability
• Strong collaboration and teamwork skills
• Dedication to conducting root cause analyses to improve team efficiency
• Ability to learn and adapt to new technologies, including sophisticated software tools
• Easily adapts to a constantly evolving environment
• Strong spatial orientation skills, including the ability to identify the position or direction of objects or points in space
• Ability to follow technical instructions to resolve complex issues

Responsibilities

• Utilize remote control tools to constantly monitor and assist with robot navigation at designated sites
• Ensure continuous support to designated sites, proactively identifying and addressing issues to avoid disruptions to production
• Coordinate with colleagues to ensure there is always coverage at each site
• Document accurate details of robot operations and report daily status during Daily Shift call
• Create tickets for any issues encountered and escalate to Tier 2 support team member, if necessary
• Identify critical issues and escalate to direct manager/next level as required
• Identify opportunities to streamline customer/robot operations and make recommendations
• Provide exceptional customer support experience to customers
• Take initiative in assisting internal teams with project-related requests
• Help train new agents by shadowing and providing guidance

Preferred Qualifications

• PC GAMER IS A MUST
• EXPERIENCE FLYING DRONES IS PREFERRED. DRIVING RC EXPERIENCE WOULD ALSO BE GOOD

Benefits

• 2 days off
• Medical expenses insurance after 3 months
• Saving funds
• Grocery tickets ($1,200)