πWorldwide
Romanian Customer Support
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Speakit
π΅ $1k
πRemote - Greece
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Summary
Join our team as a Customer Support Specialist to serve the Romanian market, providing roadside assistance and ensuring customer satisfaction.
Requirements
- Fluent in Romanian and English
- 6 months of customer service experience
- High school diploma or equivalent is the minimum requirement
- Ability to adapt and excel in a fast-paced work environment
- Handy with MS Windows and other computer applications
Responsibilities
- Be the first point of contact for incoming calls concerning breakdowns and create appropriate cases in the CRM system after identifying the customer, vehicle, location, and verification of GOP coverage
- Select the appropriate solution and call a dealer, technician, or third party to perform the assistance
- Provide accurate, valid, and complete information by using the right tools, methods, and processes
- Ensure a high level of partner service and a positive partner experience
Benefits
- Competitive remuneration salary (1045) and performance-based incentivesβ―(up to 100e)
- 21 days annual leave per year
- Work from home polis
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