Rx Onboarding and Care Coordinator

Summary

Join Scholar Rock as a Rx Onboarding and Care Coordinator (ROCC) and become a patient journey expert, delivering personalized education and care coordination for SMA patients and families. As a trusted advocate, you will be the central point of contact, bridging communication between patients, caregivers, healthcare teams, and advocacy groups. This role focuses on uncovering individual patient needs and providing customized tools and resources. You will connect patients to resources addressing access, affordability, and logistical challenges, working cross-functionally to remove non-clinical barriers. You will empower patients and caregivers by providing tailored education and practical solutions. This position offers a unique opportunity to significantly impact the lives of individuals with SMA, ensuring access, support, and continuity of care. You will be a critical member of the Patient Access and Experience Team.

Requirements

• Minimum of 5 years of relevant experience in related roles within the pharmaceutical or biotech space; prior patient support, account management, reimbursement, HUB/patient services and/or market access experience preferred
• Demonstrated ability to effectively engage with patients, caregivers and healthcare professionals, demonstrating empathetic listening skills to build trust and foster ongoing relationships
• Experience in rare disease, buy & bill, specialty pharmacy, and provider/hospital processes is required; prior launch experience preferred
• Experience with specialty or high-cost therapies in chronic or acute care settings is required, with a strong preference for those experienced in launching new therapies into infusion sites/home infusion
• Experience with complex patient-case management is required
• Strong understanding of the evolving patient access landscape to include payer, PBM, and SP interdependencies. Proven expertise and experience with government and private payers, addressing access/reimbursement challenges and navigating complex insurance landscapes
• Ability to work independently, manage multiple priorities, and demonstrate strong organizational skills
• Familiarity with HIPAA, FDA, and OIG guidelines
• Exceptional written and verbal communication skills to manage individual patient cases and report meaningful activity regionally
• Strong interpersonal skills, rooted in patient-centricity and flexibility to meet evolving patient, caregiver, HCP, and organizational needs

Responsibilities

• Act as the primary point of contact for patients and caregivers, providing clear and compassionate education on the disease state, therapy options, access pathways, and available support services to empower them throughout their treatment journey
• Compliantly oversee and streamline access coordination, including affordability program enrollment, benefit verifications, prior authorization process, and site-of-care logistics, while ensuring timely therapy initiation and adherence. Proactively address challenges to simplify the process and provide comprehensive support
• Deliver personalized patient care, conduct in-depth engagements to identify individual needs, develop tailored education and resource plans. Provide hands-on logistical assistance, including in-person support at treatment centers when necessary
• Collaborate extensively with internal teams (Sales, Field Reimbursement, Advocacy, Marketing, etc.) to enhance patient experience, address access challenges, and align program operations with organizational goals.  Handle escalated issues promptly to maintain a consistent, high-quality patient experience
• Coordinate with external stakeholders (care coordinator, office staff, infusion site, etc.) to identify, anticipate and address patient access challenges.  Ensure patients and their healthcare team have the necessary resources and education to effectively navigate access to therapy
• Monitor market trends, payer landscapes, and regulatory shifts to anticipate challenges, adjust strategies, and communicate updates to patients, caregivers, healthcare teams, and internal teams
• Build strong networks through advocacy group involvement, rare disease-related events, and national conference attendance
• Maintain a deep understanding of patient and community needs, available resources, and national access dynamics to support patients effectively at the regional level with tailored education and assistance
• Adhere to legal and regulatory standards (HIPAA, FDA, OIG), maintain awareness of compliance policies, and accurately record and report adverse events and product complaints

Preferred Qualifications

Bilingual (Spanish-speaking) preferred