Technical Operations Associate

Summary

Join Vida, a virtual personalized obesity care provider, as a Technical Operations Associate and play a critical role in ensuring the successful technical implementation of new clients. You will manage data flows, build client-specific configurations, and support systems driving member engagement and client reporting. This role involves hands-on work configuring files, managing SFTP credentials, validating reporting pipelines, and deploying production code. The ideal candidate is technically curious, highly organized, and detail-oriented, with foundational technical skills and a desire to grow. You will gain experience with healthcare data formats, SQL, secure file infrastructure, and collaborative workflows. This position offers hands-on experience and opportunities for professional growth within a dynamic healthcare technology company.

Requirements

• Bachelor’s degree in Health Informatics, Data Science, Business, Information Systems or a related field
• 1–3 years of experience in data operations, analytics, health tech or implementation
• Advanced working knowledge of SQL and strong skills in Excel/Google Sheets required
• Experience using SFTP clients for secure file transfer, with the ability to navigate server directories, manage file permissions and support user access configurations

Responsibilities

• Load and process incoming healthcare files (labs, claims, pharmacy) via secure SFTP delivery
• Monitor file receipt and structure; troubleshoot schema mismatches or formatting issues
• Maintain mapping dictionaries and manage ingestion tracking to ensure SLA compliance
• Collaborate with Data Operations and Engineering to validate ingestion pipelines and surface file anomalies
• Own outbound file delivery setup including: client-specific data dictionary creation, report-generator YAML configuration, SFTP connection management and QA
• Run outbound data generation scripts and validate files against client specs
• Submit and manage PRs and coordinate with cross functional stakeholders as needed
• Implement billing workflows using Google Sheets, DBT and SQL transformations
• Configure pricing, billable items, engagement rules and grace periods based on contract requirements
• Validate end-to-end setup using dashboards and raw data pipelines
• Ensure all upcoming launch paying organizations are configured appropriately to ensure reporting pipelines reflect updated information
• Run validations in BigQuery and Looker to confirm reporting dashboard accuracy
• Source and align on requirements for program configuration alongside Product and Account Management stakeholders
• Update operational tables and maintain changelogs for rule configuration changes
• Deploy optimized program rules using custom Python scripts and Firestore
• Partner with QA to validate member onboarding logic to ensure setup was implemented accurately
• Coordinate with Product, Client Success, Engineering and Analytics to ensure readiness across all launch-related workflows
• Communicate clearly with both technical and non-technical stakeholders
• Participate in continuous improvement efforts for tooling, templates and SOPs

Preferred Qualifications

• Experience with DBT, GitHub workflows and YAML configurations preferred
• Familiarity with healthcare data domains- labs, claims, pharmacy (Rx) or medical billing workflows strongly preferred and will help accelerate success in this role
• Past working examples of using scripting languages (e.g., Python) to automate and execute tasks is a major bonus

Benefits

$70,000 - $75,000 a year