Gusto is hiring a
Sales Associate

Summary

Join our team at Gusto and help small businesses choose and onboard with our people platform. As a sales professional, you'll interact with customers via email, chat, and live phone interactions to match our offering to their specific business needs.

Requirements

• 1 year minimum previous experience working in a high volume sales or customer service environment where you were cross selling, up-selling, or maintaining a quota / KPIs
• A commitment to customer empathy and ethical business practices
• Passion to achieve goals and improve your craft
• Excellent communication skills both via phone and email/chat
• Motivated by challenge and adaptable to change

Responsibilities

• Manage high volume & high velocity inbound calls, chats and emails to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding
• Help manage any overflow Inbound volume when needed
• Keep clean record of notes in Salesforce for all leads worked
• Be a trusted advisor in helping customers select Gusto as a payroll platform
• Support customers through account setup and initial onboarding
• Exhibit customer empathy and demonstrate product knowledge
• Exercise and master advisory selling of solutions for small businesses
• Participate in community and career development opportunities at Gusto