Sales Associate

Summary

The job is for a Stylist at Mejuri, a global fine jewelry brand that empowers women and has a mission to redefine luxury. The Stylist will provide excellent customer service, deliver sales, and stay updated on the company's products and trends.

Requirements

• An ability to connect with all of our customers in an authentic and warm way that makes them feel comfortable and keeps them coming back
• Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team
• An ability to learn and retain relevant product knowledge to suggest and style for our customers
• Is able to think critically and solve in the moment to deliver on customer and business needs effectively
• An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT
• Ability to pay attention to customer feedback, trends and shares insights with management
• Great attention to detail, and a highly organized working style and strong sense of initiative
• Ability to work on the sales floor for extended periods of time
• History of successfully participating in and contributing to a positive team working environment

Responsibilities

• Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge
• Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to target
• Educate our customer on Mejuri’s brand story and stay informed and knowledgeable on all of our products, latest launches and specialized services
• Work on a team of motivated and collaborative people who are unified by our corporate mission
• Champion Mejuri’s core values each day - Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity and Drive Results
• Assist in efficiently transacting customers with accuracy and diligence
• Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online returns and purchases
• Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts
• Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions