Sales Development Representative

Summary

Join Education Perfect, an EdTech company, as a Sales Development Representative (SDR) to contribute to our mission of empowering educators. You will qualify leads, showcase the value of our platform, and ensure a seamless experience for potential clients. This dynamic role demands excellent customer service, adaptability, and a fast-paced mindset. You will coordinate demos, engage with customers, maintain CRM data, report on feedback, and collaborate with the Business Development Managers. The position offers remote and flexible work arrangements, along with various benefits and professional development opportunities.

Requirements

• Exceptional customer service skills, we are looking for someone who has experience delivering high-quality customer service that leaves a lasting impression
• Effective phone communication skills to engage and interact with users
• Experience working in a performance target and KPI driven environment

Responsibilities

• Coordinate and schedule demos and sales calls for our Business Development Managers, ensuring a seamless experience for potential clients
• Engage with both new and existing customers, effectively communicating the key value propositions of our products to showcase the benefits of EP
• Keep our customer data up-to-date by maintaining accurate information in our CRM system
• Actively monitor and report on valuable customer feedback, contributing to our continuous improvement efforts
• Escalate and address customer queries and feedback as needed, collaborating with key stakeholders for optimal solutions
• Assist the team as directed by your manager, demonstrating flexibility and a willingness to pitch in wherever necessary
• Take charge of both inbound and outbound leads. In addition to following up on inbound leads, proactively generate new sales opportunities through various lead generation techniques, including cold calling, email outreach, and more
• Collaborate closely with our Business Development Managers (BDMs) to drive sales growth and meet key performance indicators (KPIs)

Preferred Qualifications

• Experience with outbound lead generation, including cold calling
• Experience using HubSpot (or other CRMs) to manage customer data and interactions

Benefits

• Remote and flexible working arrangements
• A communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• Wellness allowance to use on anything to support your mental and physical wellness
• EAP with unlimited sessions
• Employee Equity Bonus Plan
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees