Sales Development Representative II, Retention

Summary

Join Instacart's Business Development group as a Sales Development Representative and contribute to the company's growth by generating new business opportunities. You will build relationships with advertisers, manage the sales cycle, and exceed key performance indicators (KPIs). This role involves high-volume daily activities, including outbound calls, emails, and social selling. You will create sales collateral and leverage your industry expertise to drive increased investments from brands. The position requires strong communication and organizational skills, and experience in sales or business development. This is a remote role with a competitive compensation and benefits package, including a sales incentive plan.

Requirements

• Previous experience in a sales or business development role
• Strong communication skills, both written and verbal, with the ability to build rapport and establish lasting relationships
• Proven track record of meeting or exceeding sales targets and KPIs
• Excellent organizational and project management skills
• Detail-oriented with a focus on accuracy and quality
• Ability to adapt to a fast-paced and dynamic environment

Responsibilities

• Developing and maintaining strong relationships with advertisers, managing all aspects of the sales cycle
• Conducting a high volume of daily activities, including outbound calls, emails, and social selling in a fast-paced transactional environment
• Creating sales collateral, case studies, and custom 'stories' to effectively communicate the benefits of Instacart's platform to CPG advertisers
• Meeting and exceeding key performance indicators (KPIs)
• Utilizing SFDC/Sales engagement tools to prioritize leads and engage brands through the use of cadences and dialing
• Ensuring accurate contact mapping within the book of business and tracking contact movement updates
• Engaging active advertisers within your book to drive increased investments, leveraging your industry expertise and knowledge of the brands' businesses
• Identifying opportunities to standardize materials and processes to provide high-quality support at scale
• Delivering an excellent customer experience through strong project management skills, anticipating and resolving bottlenecks, managing multiple schedules, and maintaining a high standard of execution
• Collaborating with product teams to prioritize product improvements that assist in scaling ad products for small to medium-sized businesses

Preferred Qualifications

• Strong advertising industry knowledge and understanding of CPG advertising is a plus
• Familiarity with CRM software (e.g., Salesforce) and sales engagement tools

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work
• This role is remote
• This role also includes a Sales Incentive Plan