Sales Executive III

Summary

Join Rackspace Technology as a Cloud Sales Level III professional on the night shift, supporting the US region. Specialize in identifying, developing, and closing sales opportunities with new and existing customers. Build and maintain strong customer relationships, collaborating with internal resources to meet customer and company priorities. Leverage subject matter experts to provide solutions aligned with business unit goals. Manage the entire sales cycle, from acquiring new customers to increasing revenue from existing ones. Utilize industry knowledge to differentiate Rackspace and acquire new customers. Develop and execute strategies for winning new business and retaining existing high-value customers. Adhere to company security policies and procedures. This role requires a minimum of 7 years of experience.

Requirements

• Exp: Min- 7 Yrs
• Able to effectively communicate over the phone, through email, and face-to-face
• Able to overcome a moderate level of resistance that will be encountered early in the sales process
• Entrepreneurial mindset
• Able to communicate the same message in a different way to both technical and business[1]oriented people
• Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support
• Strong presentation, written and verbal communication skills
• Goal oriented with superior work ethic
• Able to influence others in decision-making
• Superior negotiation skills and the ability to negotiate with many personality types
• Effective time management skills and the ability to work numerous projects at once
• Strong problem-solving skills and a high level of patience and the ability to nurture
• Able to develop and manage internal and external business relationships of various temperaments, talents and convictions
• Should have experience in supporting US- Region

Responsibilities

• Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences
• Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities
• Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs
• Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace
• Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint
• Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions
• Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi-cloud solutions
• Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions
• Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena
• Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives
• Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed
• Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams
• Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies
• Owns forecasting and account planning on a monthly/quarterly/annual basis
• Leads a defined sales process for all Rackspace solutions
• Cultivates new business opportunities for new and/or existing accounts
• Meets with qualified leads to better understand customer needs and provide proposals
• Leads efforts to create proposal for solution to prove value add
• Leads the negotiation, closure, and documentation of customer renewals for customers
• Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling
• Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales
• Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals
• Other Incidental tasks related to the job, as necessary