Sales Helpdesk Process Admin

Summary

Join The Credit Pros as a Helpdesk Process Admin for a 100% remote, full-time opportunity. This role ensures seamless technology support and operational efficiency for the sales team. Responsibilities include providing first-level technical assistance, managing system assignments, monitoring compliance tools, and supporting training initiatives. You will serve as the primary point of contact for sales-related tech support, coordinating with offshore partners. The ideal candidate possesses experience with various sales tech stacks and excellent problem-solving and communication skills. The Credit Pros offers employee development, flexible paid time off, company holidays, and eligibility for health benefits after one year.

Requirements

• Knowledge and experience of sales tech stack including omnichannel contact center software (Hodu), Notetaking AI-Assistant (Krisp), ticketing and project management (Jira), CRMs (HoduCC and Salesforce), sales trackers, etc
• Excellent problem-solving and communication skills
• Ability to multitask and manage time-sensitive tasks
• Detail-oriented with strong documentation and reporting abilities
• Experience in system testing, troubleshooting, and system maintenance
• Familiarity with troubleshooting software and hardware, as well as sales process management
• Experience in sales operations or customer service support roles

Responsibilities

• Troubleshoot, investigate, maintain, support, resolve, track and report usage, functioning and problems with Sales Team’s software and technologies
• Provide agents with system access, assign them to their teams, dialer skills and queue priorities based on H2S reporting
• Ensure agents are complying with technical requirements, tool usage & sales fraud guidelines
• Lead, test and collaborate with IT & offshore partners to resolve software and technology issues for efficient and effective operations of the Sales Team
• Provide support and help new agents learn and effectively use assigned tools
• Lead development & documentation of SOPs for the Sales department

Benefits

• Employee development, Management training, coaching & upskilling
• Flexible Accruing Paid Time Off
• Company Holidays
• Birthday Time Off
• Eligible for health benefits after one (01) year of association