Sales Specialist, Messaging Overlay

Summary

Join Twilio as a Senior Sales Specialist, Messaging Overlay and drive commercial and operational success within strategic accounts. Develop and execute strategies to optimize profitability, ruthlessly prioritizing opportunities to maximize returns. Own pricing strategies, working with routing specialists to maximize volume aggregation and account health. Provide regular performance reports to management, using data to inform decisions and optimize strategies. Cultivate relationships with internal partners and key stakeholders to drive cost efficiencies and quality improvements. Work with cross-functional stakeholders to ensure messaging solutions meet client needs and contribute to long-term customer satisfaction and retention. Represent Twilio at industry events. This role requires 5+ years in sales, preferably in the international telecom industry, strong analytical and strategic skills, excellent communication skills, and a bias for action.

Requirements

• 5+ years in sales role preferably in international telecom industry
• Highly analytical and strategic attitude with proven ability to analyze and compile large amounts of data to inform decision making
• Excellent written and verbal communication skills, with the ability to engage and influence senior stakeholders both internally and externally
• Demonstrated ability to lead meetings with customers and exceed critical metrics
• A bias for action with the ability to test and iterate on new ideas quickly with the appropriate controls and data in place to measure success and change or double down on tactics when needed
• Comfortable working with highly technical, operational and other cross functional teams, while influencing their understanding, building supportive partnerships and driving expected outcome
• Strong individual self drive
• Strong negotiation skills

Responsibilities

• Develop and drive strategy to achieve optimized profitability within account territory
• Ruthlessly prioritize by identifying opportunities to maximize profitability
• Own pricing strategy and execution, working closely with routing specialists to maximize volume aggregation and account health
• Provide regular performance reports to management on sales pipeline, account status, and team performance. Use data to inform decisions and optimize strategies
• Cultivate relationships with internal partners and key stakeholders to drive cost efficiencies and quality improvements
• Work with cross-functional stakeholders and technical team to ensure that messaging solutions meet client needs and contribute to long-term customer satisfaction and retention
• Utilize deep understanding of the messaging ecosystem to support and drive success with high-value clients
• Represent Twilio and our values with customers at industry events

Preferred Qualifications

• Established relationship with key regional accounts
• Understanding of the SMS supplier ecosystem
• Software, SaaS, CPaas or PaaS experience
• Experience with creating and running financial pricing models

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program