Sales Support Agent

Summary

Join IMG, a leading international medical insurance provider, as a Sales Support Agent for a temporary, part-time (20 hours/week) role in Cardiff with hybrid or fully remote options. This 2-month contract offers a competitive salary (£12,698.40-£13,000.00). You will provide first-class customer support, handling inquiries, renewals, and payments. The role contributes to revenue growth and involves phone, inbox, and live chat duties. IMG offers a supportive, high-energy environment with opportunities for skill growth and career development. This is a chance to join an experienced and innovative team with a culture of internal promotion.

Requirements

• Excellent written & verbal communication skills
• Sharp attention to detail and service-oriented mindset
• Confidence working independently and as part of a team

Responsibilities

• Deliver first-class support to customers over the phone
• Match clients with the best insurance products for their needs
• Securely process card payments using our advanced call system
• Contribute to revenue growth with every successful policy
• Support inbox and live chat duties to enhance service reach

Preferred Qualifications

Previous experience in call centres, admin or live chat

Benefits

• Flexible hybrid/remote working
• 22 days holiday + 9 bank holidays (pro rata) —grows to 30 days!
• Day off for your birthday and Christmas Eve
• Summer & Christmas parties and surprise perks like concert tickets
• Employee recognition awards and career development support