Weedmaps is hiring a
Sales Support Associate

Summary

The job is for a temporary Sales Support Associate at Weedmaps. The role involves providing administrative and technical support to the internal sales team and clients, including resolving cases through Salesforce, managing ad campaigns, assisting with large-scale account campaigns & activations, and troubleshooting technical issues.

Requirements

• 0-2 years of experience in a B2B software support role
• 1+ years of experience in a technical support role
• Exceptional written & verbal communication skills
• Efficient organizational skills and ability to multitask and prioritize in a high-volume, fast-paced environment
• Ability to troubleshoot technical issues & think outside of the box and identify root causes
• Resolve partner issues, identify and present workarounds, and communicate application enhancements
• Strong technical aptitude in a SaaS environment
• Experience troubleshooting and/or executing User Acceptance Testing in conjunction with technology department
• Capable of quickly adapting to new responsibilities and meeting new expectations
• Develop and maintain a working knowledge of industry trends and regulations

Responsibilities

• Resolving cases through Salesforce in a timely manner
• Administration of end-to-end review & execution of opportunities
• Updating account profiles
• Requesting credits
• Ad campaign configuration
• Contract generation
• Working with other departments to assist the sales team in the management of their accounts
• Work closely with the Policy & Compliance team to ensure clients have up-to-date license information on file
• Technical Support (Tier-1) for all Weedmaps products
• Standard operating procedure adherence for support casework
• Own updating the client with the workaround or resolution until they are fully satisfied, keeping your assigned Account Executive and Account Manager informed of the pathway to resolution
• Efficiently diagnose and resolve technical issues with our product suite and third-party partners; escalating to our support layers, including the Support Engineering team
• Execution of opportunities through closed-won process in a swift and accurate manner
• Validation of opportunities inside our Trust & Safety guidelines
• Clear communication with the account team to support generating revenue
• Cross-functional communication between sales and our cross-functional teams including support engineers and accounts receivable
• Manage ad campaign set up and asset collection
• Assist with large-scale account campaigns & activations
• Administrative changes in account configuration management tools
• Participate in User Acceptance Testing, reporting defects, and analyzing issues in conjunction with the technology team
• Additional projects, and tasks as necessitated by the normal flow of the business

Preferred Qualifications

• A passion for the cannabis industry and the desire to develop the culture
• Experience working in Google Ad Manager or other ad servers
• Experience with designing, writing, editing and publishing articles for a Help Center
• Account management experience
• Experience with JIRA, Tableau
• Bilingual written and verbal (Spanish)

Benefits

• Medical, Dental & Vision benefits: Employee - employer paid premium 100%, For plans that offer coverage to your dependents, you pay a small contribution
• Supplemental, voluntary benefits
• Student Loan Repayment/529 Education Savings - including a company contribution of up to $1,000/year
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Additional benefits not specified in the job description