Sales Support Specialist II

Summary

Join Storyblok's growing team as a Sales Support Specialist and contribute to the company's success. You will play a key role in assisting the Sales Division by managing the product portal, allocating customer solutions, and validating quotes. This role involves maintaining accurate sales data in Salesforce and other platforms, identifying process issues, and collaborating with cross-functional teams. The position focuses on internal processes and organizational needs, without direct customer interaction. Storyblok offers a remote-first work environment with various benefits, including a monthly remote work stipend, home office equipment, paid time off, a personal development fund, and an annual team-building trip.

Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, Operations, or a related field is preferred
• A minimum of 1-3 years of experience in Sales and/or GTM support in SaaS startups or tech companies
• Familiarity with sales portal management, including handling customer allocations, assignments, and proposals (e.g., product portals)
• Understanding of sales processes, including quoting, proposals, and general sales operations
• Experience working with Salesforce to manage and maintain sales data
• Analytical mindset with attention to detail
• Problem-solving skills, with a willingness to contribute to improving performance

Responsibilities

• Manage the product portal, ensuring accurate allocation of customer solutions according to contracts
• Handle Quoting validation activities
• Collaborate with Sales, Marketing, Partner, Product, Support, Revenue Operations, Technology, Training, and Bid management to share best practices and align on key operational projects
• Maintain accessible and organized Sales and GTM documentation, ensuring the team has the resources to succeed
• Provide administrative support to the sales team, management, and executives, including handling quoting, proposals, and other sales-related tasks
• Assist with data entry duties related to key metrics or sales processes
• Ensure sales data is accurately updated and maintained within Salesforce and other sales platforms
• Assist in improving sales processes. Work with sales leadership, sales technology and sales support colleagues to ensure systems and processes align with business needs
• Identify and report any unusual activity or risks within the sales processes
• Support internal stakeholders with information requests as needed
• Work independently on initiatives and projects related to the improvement and expansion of the Sales and GTM teams
• Solve problems in collaboration with cross-functional teams and provide support to colleagues
• Contribute to process optimization and support the sales division through creative problem-solving and attention to detail
• Assist with managing the Partner team’s portal, such as AWS, and support the management of sourced proposals for all team members

Preferred Qualifications

• Previous experience working with teams such as Sales, Marketing, Partner Teams, Customer Success, Bid management and Revenue Operations is desirable
• Relevant certifications or training in sales support, project management , service desk, sales operations, or related fields are a plus

Benefits

• Monthly remote work stipend (home internet costs, electricity)
• Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• VSOP (Virtual Stock Option Plan)
• The annual international team-building trip, quarterly and monthly online get-togethers
• As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
• An international team that loves to have fun at work and works hard together to accomplish shared goals