Patient Relations Specialist

Summary

Join Surgical Notes as a Patient Relations Specialist and contribute to efficient patient relations and accounts receivable management. This full-time, hourly position requires strong organizational and communication skills, along with the ability to work both independently and collaboratively. You will maintain patient accounts, ensure timely communication, and meet defined metrics. The ideal candidate possesses experience in ASC/Hospital payment posting and revenue management, understands HIPAA regulations, and demonstrates excellent customer service. Remote work is possible with sufficient bandwidth. Benefits are included.

Requirements

• 3 years of ASC/Hospital Payment Posting
• Experience with the Revenue Management Cycle
• Knowledge of payer contracts and Explanation of Benefits
• Ability to communicate effectively with leaders and patients
• Understanding of HIPAA regulations
• Effective time management abilities
• A positive, open and friendly attitude to colleagues and clients
• Superior customer service and professionalism
• Ability to work independently and as part of a team
• Strong attention to detail and speed while working within tight deadlines
• Exceptional ability to follow oral and written instructions
• A high degree of flexibility and professionalism
• Excellent organizational skills
• Outstanding communications skills; both verbal and written

Responsibilities

• Maintain a healthy patient A/R
• Ensure all statements, calls, refunds and collection agency referrals are current
• Maintain detailed status logs
• Communicate effectively with clients and follow-up professionally, when needed
• Answer all incoming and complete all outgoing patient calls
• Follow-up with patients if their claim is pending a questionnaire, accident info or COB
• Send all patient statements
• Meet specific metrics defined by SNBilling
• Other responsibilities as assigned

Preferred Qualifications

• Experience working in an Ancillary/Ambulatory Surgery Center (ASC)
• Strong Microsoft Office skills in Excel, Outlook, and Teams

Benefits

• Eligible for Benefits
• Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds