Salesforce Consultant, Service Cloud Voice

Summary

Join NeuraFlash, a leading AI and Consulting Partner of Amazon & Salesforce, where growth is not just a goal, but a way of life! As a member of the team, you'll have opportunities to facilitate business process reviews, create visual diagrams, configure Salesforce solutions, and more. With a focus on innovation, learning, and customer satisfaction, NeuraFlash offers a dynamic work environment that fosters positive relationships and drives success collectively.

Requirements

• 1+ years project experience in a hands-on position
• 1+ years of experience with Salesforce in a development or configuration capacity
• Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
• Solid Understanding of Salesforce Platform and its architecture
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Responsibilities

• Facilitate business process reviews to identify customer requirements and processes
• Create visual diagrams illustrating customer business processes
• Create user stories based on customer requirements
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Learn and drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage aspects of projects and customer communications
• Deliver customer end user training and documentation
• Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Acquire new technical expertise and understanding of latest Salesforce features and major launches

Preferred Qualifications

• Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
• Detail-oriented and a strong team player with great communication skills
• Keep an open mind and must be flexible to change

Benefits

• Remote & In-Person work arrangement
• Travel opportunities with up to 25% travel commitment
• Flexibility in work hours and location
• Collaborative work environment with opportunities for feedback and growth
• Celebrations and team-building activities