Salesforce RevOps Strategist

Summary

Join Kicksaw, a Salesforce consulting leader, as a RevOps Strategist and play a key role in client success. As part of the Admin on Demand team, you will be the primary contact for client projects needing on-demand technical services. You will advise, design, and deliver these services while fostering strong client relationships. This remote position offers a unique opportunity for a RevOps professional with Salesforce experience to contribute to a company focused on innovative billing models. The role involves managing project scope, resolving issues, and ensuring projects meet quality standards. Kicksaw offers competitive compensation and a comprehensive benefits package.

Requirements

• 4+ years of SFDC implementation experience
• 1+ years of project management experience
• 1+ years of client-facing experience
• Salesforce Certified Administrator (SCA), Platform App Builder, and Salesforce Certified Business Analyst certifications
• Previous experience in high-tech SaaS project management experience, including gathering requirements from the client, tracking and planning projects, and working with business stakeholders within a cross-functional matrix environment
• Understand limits of declarative tools; know when to engage Engineering
• Be proficient with complex declarative automation, reporting, dashboards, salesforce data object model
• Be proficient with solution design, integrated app config/support, and documentation
• Demonstrate strong technical skills
• Demonstrate strong task and client management skills
• Be adept at project management, leadership, and business strategy
• Have the ability to work with and manage multiple clients/projects simultaneously
• Have a proven ability to demonstrate and drive for results and accountability of business needs

Responsibilities

• Define a procedure and process to ensure solution delivery
• Act as a solution architect, designing an efficient, scalable solution for implementation
• Confidently analyze the impact of the solution on the state of the business goals
• Advise on business processes for business units, to ensure streamlined workflows
• Be accountable for all elements of the On-Demand project including scheduling, risks, dependencies, and issues to deliver exceptional value and client satisfaction
• Manage On-Demand project scope and changes
• Resolve issues, conflicts, and critical path deliverables
• Ensure projects are proceeding according to scope, schedule, and quality standards via internal team collaboration and client communication
• Translate any business requirement into options for the customer, explaining the pros/cons of each
• Stay organized and disciplined about tracking projects, delivery, and timelines
• Be comfortable meeting ad hoc with the customer to get a sense of technical requirements
• Communicate clearly and succinctly via email, Slack, or over the phone
• Provide realistic estimates for work and delivery times
• Build and maintain relationships with customers, in any capacity
• Retain happy clients with a CSAT score of 3.5+

Preferred Qualifications

• Experience working in a Salesforce consulting environment
• Experience working in a high-growth environment

Benefits

• Competitive pay
• Comprehensive benefits package (medical, dental, & vision)
• Unlimited PTO (with a four-week minimum requested)
• 18 paid company holidays
• 401(k) match / RRSP match
• Technology stipend
• Professional development
• Annual company retreats
• Eligibility to participate in Kicksaw's profit-sharing and employee liquidity programs
• 100% remote (must be based in the United States or Canada)