DocPlanner is hiring a
Salesforce Support Administrator

Summary

The job is for a Salesforce Support Administrator at Docplanner. The role involves providing support, customizing Salesforce features, managing data, assisting in training and documentation, and troubleshooting issues. The qualifications required include working knowledge of relational databases, understanding of the Salesforce platform, proficiency with data manipulation tools, experience in working with international teams, basic knowledge of agile methodology, good communication skills, fluent English, and a hands-on attitude.

Requirements

• Working knowledge of relational databases design concepts and data management
• Good understanding of the Salesforce platform and administration of it. Sales and Service Cloud knowledge
• Best practice management of security and user access (profiles, permissions, sharing, roles)
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills
• Experience in working with international teams
• Basic knowledge of agile methodology / processes
• Understanding of business processes
• Ability to troubleshoot system, process and data issues
• Good communication skills, open to discussions, team-oriented, with a hands-on attitude
• Fluent English

Responsibilities

• Provide high quality support to our internal users via ticket system
• Customize Salesforce fields, page layouts, record types, search, list views, queries, reports and dashboards
• Manage mass imports, updates and exports of data
• Ensure data integrity, security and perform required audits reviews
• Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
• Assist in conducting training to business owners for new features and help with roll-out
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials

Preferred Qualifications

Experience working with API integrations, Salesforce migrations and APEX is a plus

Benefits

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings
• Share options plan after 6 months of working with us
• Remote first in one of our legal entities or hybrid work model in one of our office locations
• Flexible working hours
• Paid time off according to your location of work
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate)
• Health insurance according to your location of work
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling