Center is hiring a
Senior Salesforce Administrator

Summary

Join Center as a Senior Salesforce Administrator in our Revenue Operations team. Manage, enhance, and scale our Salesforce environment to support our rapidly growing business. Requires 5+ years of experience as a Salesforce Administrator with expertise in Sales Cloud, Service Cloud (including Omni-Channel and chat bots), and proven project management skills.

Requirements

• Experience: 5+ years of experience as a Salesforce Administrator, with proven expertise in Sales Cloud, Service Cloud (including Omni-Channel and chat bots), preferably in a B2B SaaS environment on a revenue operations team
• Technical Skills: Expertise in Salesforce Flow, Workbench, Developer Console, and other debugging tools. Proficient with Salesforce deployment tools such as Gearset
• Certifications: Salesforce Administrator (ADM 201) required; Advanced Administrator, Platform App Builder, or related certifications preferred

Responsibilities

• Design, build, and maintain complex Salesforce Flow automations to streamline business processes and improve user experience
• Troubleshooting and Debugging: Proactively identify, troubleshoot, and resolve issues within Salesforce using tools like Developer Console, Workbench, and other debugging methods
• Salesforce Integrations: Manage and optimize integrations with other key business systems, including third-party applications, APIs, and custom solutions
• Project Management: Lead and manage Salesforce-related projects from inception to completion, working closely with stakeholders to define requirements, set timelines, and ensure successful delivery
• Deployment and Change Management: Utilize deployment tools such as Gearset to manage changes in the Salesforce environment, ensuring rigorous testing and seamless deployment of updates
• Omni-Channel: Manage Salesforce omni-channel solution to improve service delivery and customer support operations
• Technical Documentation: Create and maintain comprehensive documentation for processes, workflows, and customizations to support training and future enhancements
• User Support and Training: Provide advanced support to Salesforce users, including troubleshooting complex issues and delivering training sessions to drive user adoption
• Data Management: Oversee data quality, security, and governance within Salesforce, ensuring data integrity and compliance with company standards

Benefits

• Competitive salary
• Performance bonus
• Generous paid time off
• Comprehensive health benefits and 401(k) participation