Salesforce Support and Operations Specialist

Scalable Logo

Scalable

📍Remote - Germany

Summary

Join Scalable Capital's cross-functional team and contribute to enhancing the effectiveness of the Customer Support team. As a BE/Salesforce Engineer, you will build features for Customer Support and Self-Service, own and evolve Salesforce solutions, and integrate Salesforce with various systems. Leverage AWS cloud and serverless services, write clean and well-documented code, and participate in modern software development practices. This role offers growth opportunities within the engineering department. The position is based in Munich or Berlin and offers various benefits, including relocation support, flexible vacation, and a company pension scheme.

Requirements

  • A university degree in a relevant field of study (Computer Science, Engineering, Business, etc.) or a comparable practical experience
  • At least 3 years of professional experience working with Salesforce or similar
  • Experience with Service Cloud functionalities like Omni Channel, LiveChat, and Salesforce Flows
  • A Salesforce Certified Platform Administrator certification is a must
  • A passion for well architected, testable and documented solutions and an agile mindset
  • Strong analytical thinking, both in the technical and in the product domain
  • Crisp communication skills in English

Responsibilities

  • Work as a BE/Salesforce Engineer
  • Build features in the domain of Customer Support and Self-Service
  • Be owner and evolve our Salesforce solutions for Customer Support and other operations teams
  • Integrate Salesforce with knowledge base, phone system, the Scalable Capital backend and others
  • Leverage AWS cloud and serverless services to build and run our platform efficiently
  • Write clean, testable, maintainable and well-documented code and treat security as a first class citizen
  • Be part of modern software development practices (e.g. agile and self-managed teams, continuous integration and deployment, test automation, cloud-based infrastructure and tooling)

Preferred Qualifications

  • Salesforce Certified Service Cloud Consultant and Salesforce Certified Business Analyst certifications are good to have
  • Background in the financial industry and financial software product development is an advantage

Benefits

  • Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities
  • Be productive with the latest hardware and tools
  • Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
  • Learn and experience German culture first hand by joining our free German language classes
  • (International) relocation support
  • Flexible vacation policy and the opportunity to work from abroad
  • Benefit from an attractive compensation package and from the company pension scheme
  • Monthly contribution of 25% for the ‘Deutschland Jobticket’
  • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker

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