Saviynt Support Engineer

Summary

Join KeyData, a Gartner-recognized leader in digital identity security, as our Saviynt Support Engineer! You will be a key player in our global 24x7 support team, tackling our most critical customer issues and providing level two support. This role involves troubleshooting technical problems, collaborating with cross-functional teams, and ensuring swift resolution of IAM program issues. You will work in a shift pattern, potentially including weekends. The position offers a remote, full-time opportunity in Canada, with a focus on accelerated growth and development within a supportive and inclusive environment. Key responsibilities include managing Saviynt IGA, collaborating with teams to resolve issues, and developing custom plugins and connectors. The ideal candidate possesses a Bachelor's degree, 3+ years of Saviynt Admin experience, and strong ITIL knowledge.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years of proven experience as a level 2 or 3 Saviynt Admin
• Strong understanding of ITIL processes and their application in Identity and Access Management
• Ability to troubleshoot and resolve complex production issues efficiently
• Demonstrated experience in the development of plugins or connectors for Saviynt
• Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0
• Experience in ITIL Framework
• Excellent communication and collaboration skills

Responsibilities

• Manage Saviynt IGA, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins
• Manage incident & problem related to Saviynt IGA through effective diagnosis, resolution, or implementation of new enhancement to decrease the number of re-occurring issues
• Collaborate with cross-functional teams; including connected applications and infrastructure team to jointly troubleshoot the issues and resolve in timely manner
• Proactively identify and resolve production issues related to Saviynt, ensuring minimal impact on business operations and conduct root cause analysis
• Respond promptly to critical incidents and participate in on-call rotations as required
• Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges
• Design, develop, and implement custom plugins and connectors in Saviynt IGA to onboard new applications
• Enhance and customize existing connectors to optimize performance and functionality

Preferred Qualifications

• Certified Saviynt IGA
• Experience in managing the overall operations of Saviynt IGA
• Experience with scripting languages (e.g., Java, BeanShell, PowerShell)

Benefits

• Support learning and development at all levels and encourage work-life balance as part of our key values
• Extensive opportunities to learn, develop, and advance in different areas of the business
• Create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all
• Employment Type: Full-Time, Remote