Saviynt Support Engineer

closed
KeyData Associates Inc. Logo

KeyData Associates Inc.

πŸ“Remote - Canada

Summary

Join KeyData, a Gartner-recognized leader in digital identity security, as our Saviynt Support Engineer! You will be a key player in our global 24x7 support team, tackling our most critical customer issues and providing level two support. This role involves troubleshooting technical problems, collaborating with cross-functional teams, and ensuring swift resolution of IAM program issues. You will work in a shift pattern, potentially including weekends. The position offers a remote, full-time opportunity in Canada, with a focus on accelerated growth and development within a supportive and inclusive environment. Key responsibilities include managing Saviynt IGA, collaborating with teams to resolve issues, and developing custom plugins and connectors. The ideal candidate possesses a Bachelor's degree, 3+ years of Saviynt Admin experience, and strong ITIL knowledge.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years of proven experience as a level 2 or 3 Saviynt Admin
  • Strong understanding of ITIL processes and their application in Identity and Access Management
  • Ability to troubleshoot and resolve complex production issues efficiently
  • Demonstrated experience in the development of plugins or connectors for Saviynt
  • Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0
  • Experience in ITIL Framework
  • Excellent communication and collaboration skills

Responsibilities

  • Manage Saviynt IGA, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins
  • Manage incident & problem related to Saviynt IGA through effective diagnosis, resolution, or implementation of new enhancement to decrease the number of re-occurring issues
  • Collaborate with cross-functional teams; including connected applications and infrastructure team to jointly troubleshoot the issues and resolve in timely manner
  • Proactively identify and resolve production issues related to Saviynt, ensuring minimal impact on business operations and conduct root cause analysis
  • Respond promptly to critical incidents and participate in on-call rotations as required
  • Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges
  • Design, develop, and implement custom plugins and connectors in Saviynt IGA to onboard new applications
  • Enhance and customize existing connectors to optimize performance and functionality

Preferred Qualifications

  • Certified Saviynt IGA
  • Experience in managing the overall operations of Saviynt IGA
  • Experience with scripting languages (e.g., Java, BeanShell, PowerShell)

Benefits

  • Support learning and development at all levels and encourage work-life balance as part of our key values
  • Extensive opportunities to learn, develop, and advance in different areas of the business
  • Create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all
  • Employment Type: Full-Time, Remote
This job is filled or no longer available