Granicus is hiring a
Scheduling Coordinator

Summary

The job description is for an entry-level Scheduling Coordinator position at Granicus' Swagit Productions team, a remote role based in Costa Rica. The role involves managing schedules, handling client communications, and processing video files. The ideal candidate should have excellent customer service experience, strong organizational skills, and proficiency in navigating the latest Windows Operating Systems.

Requirements

• The Scheduling Coordinator will be courteous and patient on the phone
• Will have had a history of demonstrated exceptional customer service experience
• Excellent organization skills and strong attention to detail are critical
• Must know how to navigate on the latest Windows Operating Systems

Responsibilities

• Updating the client broadcast schedule with 100% accuracy
• Setting recordings and updating client documentation in proprietary company systems
• Processing a high volume of emails and phone calls throughout the duration of shifts
• Receiving client meeting agendas
• Communicating tasks that have been requested through email or phone to our Video Supervisors
• Processing of video files that relate to numerous government jurisdiction meetings

Preferred Qualifications

• Availability within the window of 10am to 6pm is preferred
• Must be willing and flexible to work holidays if needed. This position covers rotating on-call shifts on weekends

Benefits

• Competitive Medical, Dental and Vision Insurance options
• 22 days per year of vacation accrual and 12 paid annual holidays!
• Paid Parental, Bereavement and Sick Time off
• Partial Work from Home Expense Reimbursement
• Potential annual bonuses