Scheduling Representative

Summary

Join Loadsmart, a rapidly growing logistics technology company, as a Scheduling Representative! Based remotely in the Philippines, you will coordinate customer shipments, booking and scheduling to optimize the customer service experience. This role requires strong communication, multitasking, and problem-solving skills within a fast-paced environment. You will collaborate with various teams to ensure smooth deliveries and process improvements. Loadsmart offers competitive salaries and unlimited PTO. The company values diversity and inclusion and is committed to providing equal opportunities for all.

Requirements

• 1-2 years of experience in a coordinating, scheduling, or administrative role
• Strong attention to detail and showcases proactiveness
• Fluent in English - verbal and written
• Ability to multitask and prioritize. Able to tackle issues head-on and create resolutions with urgency
• Familiarity with USA geography
• Excellent verbal and written communication skills
• Experience within the Logistics industry

Responsibilities

• Schedule appointments via email, phone, or customer TMS based on customer requirements
• Work with members of other teams to guarantee a smooth delivery process
• Work with the Customer Sales team to improve specific customer scheduling processes to ensure optimal loads
• Work with Carrier Sales team to optimize loads to improve carrier sourcing
• Assist with challenging requests and know when they should be escalated

Benefits

• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit