Security Architect, Web Applications

Summary

Join Cloudflare's Professional Services team as a Security Architect focused on Web Applications. You will be responsible for the technical execution of solutions and guidance to enterprise customers, ensuring they maximize their Cloudflare investment. As an individual contributor, you will plan and deliver services, gather requirements, build and migrate solutions, implement changes, and troubleshoot issues. You will collaborate with various teams and contribute to knowledge sharing activities. This role requires 5+ years of experience in a customer-facing position and expertise in Layer 7 products like DDoS Protection, WAF, and API Gateway. The position involves approximately 30% travel and occasional weekend work. Cloudflare offers a unique work environment and is committed to diversity and inclusion.

Requirements

• 5+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer
• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
• Understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
• Demonstrated experience with security aspects of an internet property, such as DNS, WAFs, Bot Management, Rate Limiting, (M)TLS and certificates
• Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/3, TLSv1.3
• Working experience with infrastructure as code tools like Terraform. Strong experience with APIs
• Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty

Responsibilities

• Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices
• Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams
• Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process. Provide guidance to the customer to configure their CPEs and integration points
• Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations
• Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc

Preferred Qualifications

The work will be performed in English. Fluency in a second regional European language will be an advantage