Security Operations Center Manager

Summary

Join Telefónica Tech, a leading NextGen Tech solutions provider, as a Security Operations Centre Manager. You will oversee the 24x7 Security Operations Centre (SOC), ensuring its operations align with policies, standards, and best practices. This role involves managing strategy, incident monitoring and handling, detection, analysis, and leading a team of L1, L2, and L3 analysts. You will also be responsible for driving process refinement, cross-team collaboration, and maintaining stakeholder relationships. The ideal candidate will have demonstrated mastery in cyber security, experience leading teams in complex IT environments, and knowledge of cyber security policies and standards in highly regulated environments.

Requirements

• Demonstrated mastery of one or more areas of cyber security expertise
• Demonstrated experience as a team or project leaders in a complex IT environment, preferably in security
• Demonstrated knowledge of cyber security policies and standards in a highly regulated environment
• Formalized training or certification in one more area of cyber security specialisation
• Excellent communication and interpersonal skills. Including a strong ability to create positive and professional business relationships with partner engineering and architecture teams across IT
• Strong commitment to talent development, training and coaching to acquire and retain key security talent

Responsibilities

• Manage strategy, incident monitoring and handling, and detection, analysis
• Maintain the personnel shift schedules
• Oversee a team of L1, L2 & L3 analysts
• Lead, coach, and mentor the team
• Perform Security Incident Management
• Oversee, monitor, and tune security systems
• Maintain and deploy security sensors and tools
• Participate in strategy and planning and provide ideas regarding operational success
• Develop security policies and procedures (Run Book, Incident Management Plans, etc.)
• Ensure controls, policies, and procedures are in full operation
• Oversee the daily, weekly, and event reporting
• Manage the identification and response of events or incidents regarding security breaches
• Develop and review aggregated performance metrics
• Ensure the coordination and communication between support and business functions

Preferred Qualifications

• Advanced security certifications or extensive formalized training
• Experience of providing Managed SOC services to end customer
• Experience designing and implementing cyber security, IT solutions or risk programs within a complex IT or highly regulated environment
• Experience working with leading technologies, such as Cortex, Sentinel and Falcon
• Experience of driving continuous improvement to drive cost effectiveness and greater customer satisfaction
• Experience of customer facing delivery, reporting and service reviews
• Strong people management skills