Director, Security Operations Center

Summary

Join Pondurance as their Director, Security Operations Center, leading a team of security analysts in a 24x7x365 multi-location Security Operations Center. You will manage daily operations, utilizing security tools and processes to monitor for threats, manage incident response, and protect critical data and systems. Responsibilities include leading staff, ensuring incident management, maintaining customer interactions and compliance, revising processes, evaluating automation needs, reviewing policies, and managing team resources. You will also perform threat management, optimize security visibility, create reports and dashboards, and coordinate with stakeholders. This remote position requires a strong background in information security and leadership, along with specific technical skills and experience. Pondurance offers a competitive compensation package and various benefits.

Requirements

• Bachelor of Science from an accredited institution or equivalent work experience
• 15+ years of Information Security / Cybersecurity experience, at least 10 years working in a security or network operations center environment
• 7+ years in a leadership role
• Networking and telecommunications integration, design, and architecture experience
• Familiarity with SIEM tools, including Splunk, LogScale
• Experience in building and managing a high-performing team of analysts
• Expertise in industry-standard frameworks (ISO, NIST, PCI)
• Experience in maintaining metrics and SLAs
• Strong knowledge of incident, problem, and change management best practices
• Excellent communication and briefing skills
• Resilience under pressure. Remaining focused and task-oriented, preventing stress from negatively impacting performance or decision-making

Responsibilities

• Lead and manage the 24x7x365 multi-location Security Operations Center, providing technical and management oversight
• Lead staff to proactively identify, prevent, and respond to security incidents
• Ensure incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring
• Ensure a high degree of customer interactions, compliance with Service Level Agreements (SLA), process adherence, and continual process improvement to achieve operational objectives and mitigate threats
• Revise and develop processes to strengthen the current operational activities
• Continually evaluate automation and platform needs with the SOC team and drive a prioritized list of improvements with Product Management and Engineering
• Review policies and recommend changes to improve governance
• Responsible for team management, personnel scheduling, overall use of resources, and initiation of corrective action where required for the Security Operations Center
• Perform threat management, threat modeling, identify threat vectors, and develop use cases for security monitoring
• Provide oversight in identifying ways to optimize the visibility of customer security feeds to the SOC as well as optimizing management of defensive capabilities, including, but not limited to, blocking within EDR
• Creation of reports, dashboards, metrics for SOC operations, and presentations to clients
• Coordinate with stakeholders to build and maintain a positive working relationship
• Work with HR to identify learning paths for SOC personnel to increase skills, achieve continued career enhancements, and, as desired by the teammate, move into other Pondurance roles over time

Preferred Qualifications

At least one relevant industry certification is preferred. (GCIA, GCIH, OSCP, CISSP, CISA, CISM, etc.)

Benefits

• Medical, dental, vision, disability, FSA, HSA, life and AD&D insurance, 401(k) Plan
• Time off: PTO, sick, holiday, & parental leave details are available
• Money: We provide competitive compensation packages based on the market and your overall credentials