Security Operations Coordinator

Summary

Join Concentric, a global risk consultancy, as a Security Operations Coordinator! This remote, full-time position, based on the East Coast (preference given to DMV area candidates), requires managing client and vendor interactions for physical security needs. You will serve as the primary point of contact, overseeing tasks, advising on security strategies, and ensuring efficient communication. The role demands 24/7 on-call availability for emergency response and includes managing vendor relationships, financial administration, report generation, and client communication. This position involves up to 25% travel and requires a background investigation. Concentric offers a comprehensive benefits package.

Requirements

• Bachelor's degree in security, project management, business administration, or related degrees
• 2+ years working in a client-focused work environment
• Must be able to legally work in the country where this position is located without visa sponsorship
• Must be eligible to work in the United States
• Must complete a background investigation and subject interview
• Ability to provide or gain (if not active) a Passport upon hire

Responsibilities

• Manage organization, client, and vendor relationships as identified and specified by the Director of Security Operations
• Serve as the primary point of contact to oversee Concentric’s suite of physical security services for all client portfolios assigned to the coordinator (15-20 regular clients, other clients as assigned). Develop standard operating procedures and profiles for all assigned clients
• Assess the security implications and needs of client requests, and advise appropriate security solutions given the parameters of known client preferences, history of engagement with the client, and the security environment of each task
• Coordinate with Concentric’s internal teams to ensure all functions required by clients are met. Liaise with internal teams to develop Concentric’s overall strategy for each client
• Receive client feedback directly and incorporate changes to Concentric client portfolios
• Serve as the primary point of contact for regular and ad hoc tasks initiated by assigned clients (typically, 5-10 tasks per week)
• Assess the feasibility of client requests given the vision, mission, and values of Concentric
• Make informed decisions about vendor and client rates
• Maintain responsibility for: vendor engagement, facilitation of pre-employment screening, facilitation of onboarding paperwork, and management of vendor relationships in the long term
• Manage staff/vendor assignments and scheduling for each task
• Oversee GSOC response and engagement with assigned tasks and clients
• Provide regular and timely updates to the client during the duration of tasks
• Maintain 24/7 on-call availability to serve as the primary point of contact for emergency response and crisis intervention/mitigation for GSOC, assigned clients, vendors, and tasks. The coordinator will also be responsible for assessing the need for senior leadership team intervention
• Perform invoice review and reconciliation of all expenses related to all assigned tasks in support of Concentric’s AP/AR functions
• Manage Concentric credit card and reconciliation (in Concur) of expenses incurred by day-to-day tasks
• Edit reports submitted by staff and vendors, and present to clients
• Compose proposals and estimates for new client services
• Travel on behalf of Concentric to represent the company in client meetings, industry conventions, and business development opportunities

Preferred Qualifications

Master’s degree in security, project management, business administration, or related degrees

Benefits

• Employee’s Medical, Dental, & Vision Premiums are 100% paid for by Concentric
• Concentric generously covers a significant portion of the premium costs for employees' dependents for medical, dental, and vision coverage
• Medical selection of PPO or HDHP, including HSA employer contribution
• Medical FSA
• Dependent Care FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401k including employer match & immediate vesting
• 11 paid holidays
• Paid leave (vacation, sick, parental, volunteer)
• Annual Health & Wellness Benefit
• Generous Fertility/Adoption benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities