Security Operations Manager

Summary

Join DEFEND's mission to build a cyber-resilient world as a Security Operations Manager. Based in Auckland, Wellington, or Christchurch, you will lead and manage a diverse team, delivering exceptional cybersecurity operations outcomes. Responsibilities include collaborating with the team and customers, enhancing SOC capabilities, championing innovation, and building a high-performing team. The ideal candidate possesses strong leadership, technical expertise (XDR, SIEM, EDR), customer-centric mindset, and documentation skills. DEFEND offers flexible working arrangements, remote work options, continuous learning opportunities, mentorship, and career progression.

Requirements

• Experience leading and managing diverse teams in a SOC or cybersecurity operations environment and delivering exceptional results
• Familiarity with XDR, SIEM, EDR, and related security tools and technologies
• Proven experience engaging with customers to communicate complex technical issues clearly to stakeholders at all levels, driven by a passion for creating exceptional experiences
• Strong writing and review skills to produce high-quality reports and processes
• Deep knowledge of threat management, incident response processes, and cybersecurity concepts and industry standards, with the ability to apply them to real-world scenarios
• A track record of fostering team growth and building high-performing security teams through coaching, mentoring, and training team members
• Passion for staying ahead of evolving threats and driving security innovation to ensure that we deliver value and excellence to our customers

Responsibilities

• Collaborate with the team and customers to ensure the seamless delivery of world-class security operations
• Lead the development and enhancement of technical capabilities and processes to elevate our security operations deliverables
• Champion innovation and improvement in cybersecurity practices to achieve outstanding outcomes
• Build and nurture a high-performing team to consistently exceed customer expectations

Preferred Qualifications

Demonstrating expertise in cybersecurity practices by achieving relevant certifications (e.g., GCIH, CISM, CISSP, ITIL or other industry-relevant certifications)

Benefits

• Flexibility in base location
• Embracing remote working
• Flexible working arrangements are available to suit your lifestyle
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Mentors: You’ll be joining a team of truly passionate and highly skilled individuals who are at the top of their game and who enjoy imparting their knowledge and experience to others
• Opportunity: Progress into other exciting roles across DEFEND