Security Renewals Representative

Summary

Join WatchGuard as a Security Renewals Representative (SRR) and contribute to maintaining and expanding our mid-to-high value renewal contracts. You will work closely with internal and external sales teams, engaging with customers and partners in Spain to identify and close renewal opportunities. This role involves a high volume of customer communication, utilizing Salesforce and other tools to manage the sales process. You will be responsible for building renewal pipelines, following up on leads, and ultimately securing high-value renewals within your territory. Success in this position requires strong communication, organizational, and sales skills, along with proficiency in Spanish and English. The SRR will collaborate with various sales teams to develop and implement effective sales strategies to maximize customer retention.

Requirements

• Minimum medium-grade professional training in business, sales or marketing related field or an equivalent combination of education and experience
• Native in Spanish and fluent in English
• Strong written and verbal communication skills
• Outstanding organizational and time management skills
• History of meeting and/or surpassing goals and quotas
• Proficiency with desktop computers; MS Office, MS Outlook, PowerPoint, Salesforce

Responsibilities

• Work closely with partners and end users to ensure all current customers are contacted with regards to upcoming or expired licenses
• Call approximately 50 customers and partners per day to qualify renewal opportunities
• Deliver prequalified sales opportunities to channel partners via Salesforce, email, and phone communication
• Maintain regular contact with channel partners
• Remain knowledgeable about all organization's products and services to facilitate sales efforts
• Calling opportunities primarily over $1,000 each
• Calling to identify customer partner preferences
• Qualifying if the end user is renewing and confirming chosen partner
• Sharing opportunities via the Salesforce.com portal with partners
• Following up with end users or partners to ultimately close renewals
• Calling expired assets

Preferred Qualifications

• Experience in sales or telemarketing
• Previous technology or licensing renewals sales
• Energetic and high quality team player with outstanding interpersonal skills
• Understanding of computer networking, network security and computer peripheral products in network environments