Security TAC Engineer

Summary

Join Picus Security, a leading security validation company, as a Security Engineer in the Global Technical Assistance Center (TAC). You will work directly with global customers to enhance their cyber resilience through advanced threat detection and prevention strategies. This customer-facing role involves investigating undetected attacks, improving detection coverage by integrating Picus with various security technologies, and strengthening customers' security postures. You will act as a trusted advisor, providing support during integration and setup, assisting with configuration and optimization, and guiding customers through deploying Picus solutions. Collaboration with internal teams is also expected to share field insights and improve the platform. The role requires strong cybersecurity knowledge, experience with SIEM, EDR, and XDR platforms, and excellent communication skills. You will be responsible for troubleshooting, resolving customer issues, and creating technical documentation.

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent hands-on experience
• Solid background in cybersecurity, with strong knowledge of threat detection and prevention techniques
• Experience integrating and troubleshooting SIEM, EDR, and XDR platforms
• Familiarity with NGFW (Next-Generation Firewalls), Web Application Firewalls (WAF), DLP (Data Loss Prevention), antivirus, endpoint security, and email security solutions
• Ability to analyse, diagnose, and resolve complex issues
• Proficiency in English (written and spoken)
• Excellent communication and interpersonal skills; comfortable engaging with customers remotely and onsite
• Basic understanding of Windows or Linux systems, including administration and security risks
• Experience working in a customer-facing technical support or advisory role

Responsibilities

• Act as a trusted technical advisor for customers, assisting with both detection and prevention use cases using Picus technology
• Support the integration of Picus into SIEM, EDR, XDR, firewall, WAF environments, and other security controls
• Troubleshoot and resolve complex customer issues in a timely and effective manner
• Assist with the deployment and configuration of Picus software in customer environments
• Collaborate with R&D, Product Management, and QA to escalate product issues and ensure continuous improvement
• Identify detection gaps and recommend tailored solutions to improve threat visibility
• Review prevention layers and advise on configuration optimisations (e.g., NGFW rules, WAF policies)
• Identify patterns across customer environments and contribute to scalable solutions
• Create and maintain technical documentation based on field experience
• Support US-based customers as a primary contact, ensuring excellent service quality
• Publish test results, findings, and recommendations for broader knowledge sharing

Preferred Qualifications

• Good understanding of the TCP/IP protocol suite and ability to analyse packet captures
• Experience with scripting (e.g., bash) for automation or troubleshooting
• Knowledge of current security control technologies, including but not limited to firewalls, DLP, AV, endpoint protection, WAFs, and email security solutions
• Experience with log analysis, query optimisation, and custom use case development for detection or prevention