Senior Network Engineer

Summary

Join our Digital Product Engineering company as a Network Engineer and contribute to the design, delivery, security, and operation of our global network and security infrastructure. You will install, maintain, and support network and security infrastructure devices, troubleshoot complex issues, and administer data security policies. This role requires a Bachelor's degree in a computer-related field and 3-5 years of experience in network and security technologies, including extensive Cisco experience. You will work with service providers, manage incident SLAs, and collaborate with various IT functions and end-users. The position offers opportunities to lead small technical projects, evaluate new technologies, and make recommendations for system improvements. The ideal candidate will possess strong customer service skills and effective communication abilities.

Requirements

• Bachelor's degree preferable in a computer-related field with 3 to 5 years' experience in Network and Security technologies
• Cisco network experience working extensively with Cisco IOS and NX-OS, Cisco network design, TAC support experience, and deployment of Cisco LAN Catalyst and Nexus, WAN ISR and ASR products
• Routing and Performance Experience Implementation and Troubleshooting of BGP, EIGRP, OSPF and QoS/CoS Policies
• Troubleshooting Complex LAN and WAN routing, spanning tree and general network health problems
• Experience in dealing with Service Providers for overseeing Layer 1, 2, 3 issues
• Customer service skills Experience in working with an Enterprise Ticketing system such as ServiceNow, managing incident SLA's and handling customer communications in a polite and detailed manner either via the ticketing system, chat tool or by phone
• Effective English written and oral communication skills
• Experience within the following areas: LAN/WAN/WLAN, Internet, Remote Access, Firewalls, Proxy, DDI (DNS, DHCP, IPAM), PAM (Privileged Access Management) NAC (Network Access Control), Network monitoring solutions
• Experience with Cloud technologies and providers

Responsibilities

• Installation, maintenance, and support of Network and Security Infrastructure device system software and hardware
• Analytics, troubleshooting, and resolution of complex Network and Security Infrastructure issues including on premise and cloud environments
• Administer the application of company data security policies
• Provide Network and Security Infrastructure support for all other IT functions and end users as required
• Complete project tasks and lead small technical projects
• Serve as a contact to vendors
• Make recommendations for improving system performance and uptime
• New technology evaluation and implementation

Preferred Qualifications

• Knowledge of switching to CCNP level preferred
• Cisco Certifications CCNP or equivalent Preferred