Senior Advisory Solution Consultant

Summary

Join ServiceNow as a Specialist Solution Consultant and leverage your technical and business consulting expertise to develop, position, and deliver industry-specific solutions. You will support product sales, lead discovery workshops, build client relationships, and guide strategic programs in top accounts. This role requires collaboration with various teams, including product management and sales, and involves contributing to product roadmap improvements and market analysis. You will also participate in marketing events and share best practices with colleagues. The position demands strong technical skills and experience in enterprise applications, particularly within the customer experience domain.

Requirements

• 10+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications with an emphasis on Customer Experience / Customer Service
• Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Travel, as necessary

Responsibilities

• Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets
• Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs
• Develop client partner relationships
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

Industry experience in Manufacturing, Technology, or Telco

Benefits

Work Personas (flexible, remote, or required in office)