Remote Senior Solution Consultant
Thirdera
📍Remote - New Zealand
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Job highlights
Summary
Join Thirdera as a highly skilled Senior Solution Consultant to help our clients unlock business and customer workflows in the cloud through digitization and automation. As a member of the solution consulting team, you will provide ServiceNow customers with business value-oriented, inspirational decision support. Your responsibilities include identifying, documenting, presenting, and discussing potential ServiceNow solutions to client business needs, maintaining a level of ServiceNow expertise, leading responses to Request for Information/Proposal documents, and staying current on product developments/releases.
Requirements
- Bachelor’s degree from an accredited university
- ServiceNow Certified System Administrator
- ITIL Foundations Certified
- 4+ years working with ServiceNow
- Experience with facilitation and business case development
- Skilled in MS Office Suite (PowerPoint, Excel, Word)
- Outstanding verbal, written, and presentation skills
- Proven ServiceNow development or process leadership experience
- Exceptional planning and organizational skills
- Ability to solve complex business issues
- Effective at building and maintaining customer relationships
Responsibilities
- Identify, document, present, and discuss potential ServiceNow solutions to client business needs
- Maintain a level of ServiceNow expertise that allows confident, experienced-based recommendations and scoping questions
- Lead the response to Request for Information/Proposal (“RFP”) documents
- Staying current on product developments/releases to a level required for demo and scoping
- Investigate and share competitive landscape intelligence and differentiators between Thirdera and competitors
- Craft concise and compelling proposals and statements of work (“SOW”)
- Provide enablement to the sales team about ServiceNow enhancements that can address customer needs and provide additional value
- Responsible and accountable for investigating and understanding client challenges such as business drivers, evolving business needs, security, customer satisfaction, employee turnover, manual and/or ad hoc process
- Responsible for identifying and communicating client success factors such as business requirements, desired outcomes, corporate/personal value, revenue growth, CSAT/ESAT improvement
- Serve as a confident ServiceNow subject matter expert at executive briefings / marketing events
- Identify and communicate client ROI and value in proposal presentations
- Prepare customer estimates and statements of work
- Fully participate in presales team collaboration, innovation, coaching, and enablement activities; commit to constant refinement and growth of the presales craft in both yourself and others
- Collaborate with practices and services to understand project lessons learned and solution strategies; share these with presales and sales teams
Benefits
- Competitive compensation
- Generous benefits
- Professional and culturally diverse work environment
- Remote working option
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