Senior Solution Consultant

Summary

Join Thirdera as a highly skilled Senior Solution Consultant to help our clients unlock business and customer workflows in the cloud through digitization and automation. As a member of the solution consulting team, you will provide ServiceNow customers with business value-oriented, inspirational decision support. Your responsibilities include identifying, documenting, presenting, and discussing potential ServiceNow solutions to client business needs, maintaining a level of ServiceNow expertise, leading responses to Request for Information/Proposal documents, and staying current on product developments/releases.

Requirements

• Bachelor’s degree from an accredited university
• ServiceNow Certified System Administrator
• ITIL Foundations Certified
• 4+ years working with ServiceNow
• Experience with facilitation and business case development
• Skilled in MS Office Suite (PowerPoint, Excel, Word)
• Outstanding verbal, written, and presentation skills
• Proven ServiceNow development or process leadership experience
• Exceptional planning and organizational skills
• Ability to solve complex business issues
• Effective at building and maintaining customer relationships

Responsibilities

• Identify, document, present, and discuss potential ServiceNow solutions to client business needs
• Maintain a level of ServiceNow expertise that allows confident, experienced-based recommendations and scoping questions
• Lead the response to Request for Information/Proposal (“RFP”) documents
• Staying current on product developments/releases to a level required for demo and scoping
• Investigate and share competitive landscape intelligence and differentiators between Thirdera and competitors
• Craft concise and compelling proposals and statements of work (“SOW”)
• Provide enablement to the sales team about ServiceNow enhancements that can address customer needs and provide additional value
• Responsible and accountable for investigating and understanding client challenges such as business drivers, evolving business needs, security, customer satisfaction, employee turnover, manual and/or ad hoc process
• Responsible for identifying and communicating client success factors such as business requirements, desired outcomes, corporate/personal value, revenue growth, CSAT/ESAT improvement
• Serve as a confident ServiceNow subject matter expert at executive briefings / marketing events
• Identify and communicate client ROI and value in proposal presentations
• Prepare customer estimates and statements of work
• Fully participate in presales team collaboration, innovation, coaching, and enablement activities; commit to constant refinement and growth of the presales craft in both yourself and others
• Collaborate with practices and services to understand project lessons learned and solution strategies; share these with presales and sales teams

Benefits

• Competitive compensation
• Generous benefits
• Professional and culturally diverse work environment
• Remote working option