Senior Ai Engineer

Summary

Join Prompt as a Senior AI Engineer (Telephony) and contribute to our ambitious AI initiatives in healthcare. You will leverage your NLP and telephony expertise to develop real-time communication applications, lead AI projects from conception to production, and mentor junior team members. This role requires a strong understanding of AI algorithms, data science, and telephony protocols. You will work collaboratively with internal teams and stakeholders to identify opportunities for AI-driven improvements. We offer a competitive salary, remote/hybrid work environment, equity compensation potential, and comprehensive benefits.

Requirements

• Proven ability to work collaboratively with internal teams and stakeholders to identify opportunities for AI-driven improvements and efficiency within telephony systems
• Bachelor’s degree in Computer Science, Data Science, AI, or related field
• At least 4 years of experience in building AI systems in industry or academia, with a significant focus on NLP and telephony applications
• Strong ability to think strategically and innovatively, with a problem-solving mindset
• Strong understanding of data, hypothesis testing and information science
• Strong understanding of or willingness to learn and understand the healthcare sector, specifically related to physical therapy, occupational therapy, and speech therapy
• Excellent communication skills, with the ability to explain complex AI concepts to a non-technical audience
• AWS familiarity (S3, RDS, EC2)
• Familiarity with enterprise grade data and model provenance systems such as MLFlow
• Python (>3.9)
• Docker
• Data science experience
• Building real-time NLP & LLM systems
• Experience with speech recognition and transcription technologies
• Experience with real-time audio processing and streaming
• Familiarity with telephony protocols and standards (e.g., SIP, VoIP)
• Data analysis and hypothesis testing
• Bias checking
• Model evaluation
• Software engineering
• Experience architecting python packages

Responsibilities

• Drive Prompt’s mission to change healthcare through the application of modern technology and AI, with a focus on telephony solutions
• Leverage your experience in NLP and telephony to help develop our strategic AI roadmap for real-time communication applications
• Independently lead AI projects from ideation to architecting to production, specifically related to telephony and speech processing
• Help grow and lead the AI team, including the training and development of junior team members
• Use your knowledge of AI algorithms like NLP, NLU, and deep learning models design and create our telephony AI systems
• Develop a deep and thorough understanding of our product, the business of rehab therapy, and Prompt’s strategy, with a focus on phone call automation
• Identify areas of opportunity to add value to our customers through the use of AI in telephony, such as: Real-time speech recognition and transcription
• Automated voice response systems
• Voice authentication and fraud detection
• AI-powered call routing and queuing
• Apply AI technology in innovative ways to improve both client and internal operations in areas such as customer support, medical billing, clinical documentation, benefits verification, denial management, and more areas yet to be considered
• Participate and contribute to the Code Review process
• Engage in Design Reviews, Product Retrospectives, and other team based ceremonies

Preferred Qualifications

• Contribution to open-source packages
• Streamlit
• Fastapi
• Pydantic
• Sqlalchemy
• Postgresql experience
• MVC architecture experience

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for online and in-person fitness classes/gym memberships
• Recovery suite at HQ – includes a cold plunge, sauna, and shower