Senior Airflow Reliability Engineer

Summary

Join Astronomer's Customer Reliability Engineering (CRE) team as a Senior Airflow Reliability Engineer and become an Apache Airflow expert. You will provide direct Apache Airflow expertise to customers, ensuring optimal use of Astronomer's managed Airflow service. CRE is a unique support team requiring strong technical knowledge and customer empathy. This role involves solving challenging Airflow problems, contributing to side projects (up to 20% of your time), and working directly with customers. You will gain exposure to various disciplines, including data engineering, Kubernetes, and cloud engineering. The position is based in Hyderabad and requires shift work.

Requirements

• Five years of professional experience (any industry)
• Four years of experience with Python
• One year of experience with Kubernetes/Docker/Containers
• Familiarity with Apache Airflow
• Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure)
• Problem-solving and troubleshooting abilities
• Work well with autonomy and independence
• Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom

Responsibilities

• Learn and build expertise across several software engineering disciplines, including: Airflow and data engineering, Kubernetes, Cloud Engineering
• Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more
• Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, you’ll see it all here
• Spend up to 20% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow
• Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!
• Work directly with our customers’ data engineers, system admins, DevOps teams, and management
• Provide feedback from your experience that can shape the direction of the Airflow project
• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production
• Participate remotely within a fully distributed team
• Help maintain 24x7 coverage through a specified 6-hour pager period during your work day
• Participate in paid on-call rotation for weekend coverage

Preferred Qualifications

• Experience in managing an instance of Airflow
• Contributions to open-source projects, especially Apache Airflow
• Customer Support experience
• Familiarity with SQL and PostgreSQL
• Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools