Senior Application Engineer

Summary

Join Mozilla as a Senior Application Engineer and play a pivotal role in supporting SaaS tools and defining requirements for integrations and automation across our enterprise application stack. Partner with business and technical teams to define and document requirements for application integrations and workflow automation. Translate complex business needs into clear, actionable technical specifications. Support, maintain, and optimize key enterprise platforms. Assist in the evaluation, deployment, and configuration of SaaS tools. Coordinate with development and operations teams to ensure integrations and tools are built, tested, and deployed effectively. Monitor application health and user feedback to identify and drive improvements. This role requires 5+ years of experience supporting and leading SaaS applications in organizations with 1,000+ users and deep expertise in Google Workspace administration, Slack, and other collaboration and productivity platforms.

Requirements

• 5+ years of experience supporting and leading SaaS applications in organizations with 1,000+ users
• Deep expertise in Google Workspace administration (GAM experience is a plus), Slack, and other collaboration and productivity platforms
• A proven ability to assemble, document, and translate technical requirements for new application onboarding, integrations, and automation initiatives
• Familiarity with API-based integration concepts and platforms
• Experience or familiarity with scripting languages such as Python or PowerShell for automation use cases
• Excellent interpersonal and communication skills with the ability to clearly articulate technical concepts to non-technical audiences
• Strong organizational and project management skills; able to manage multiple priorities and initiatives simultaneously
• A proactive, collaborative approach and a passion for enabling efficient, user-centric systems

Responsibilities

• Partner with our business and technical teams to define and document requirements for application integrations and workflow automation
• Translate complex business needs into clear, actionable technical specifications
• Support, maintain, and optimize key enterprise platforms including Google Workspace, Slack, Jira, Confluence, and Zoom
• Assist in the evaluation, deployment, and configuration of SaaS tools to ensure alignment with business objectives and security standards
• Coordinate with development and operations teams to ensure integrations and tools are built, tested, and deployed effectively
• Monitor application health and user feedback to identify and drive improvements
• Contribute to internal knowledge bases and documentation to support scalable operations
• Stay ahead of industry trends and new technologies, and make informed recommendations for adoption and innovation
• Work independently in a fast-paced, remote-friendly environment, while collaborating closely with cross-functional teams
• Be challenged with identifying and presenting innovative ideas and proof of concepts that align with customer needs and Mozilla’s engineering standards

Benefits

• Generous performance-based bonus plans to all regular employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)