Restaurant365 is hiring a
Senior AR Billing Specialist, Remote - Worldwide

Summary

The Accounts Receivable & Billing Specialist role at Restaurant365 involves managing financial records, billing customers, and improving financial processes. The ideal candidate should have relevant A/R accounting experience, a Bachelor’s degree in Business or Accounting (preferred), customer service experience, Salesforce experience (preferred but not required), ERP experience including Netsuite, S4 Hana or Sage Intacct (preferred), flexibility with workload and ability to adhere to tight deadlines, knowledge of SaaS companies and subscription-based revenue models, understanding of GAAP principles, and the ability to think critically. The benefits include a salary range of $33.65-$36.06/hour, comprehensive medical benefits (100% paid for employee), 401k + matching, equity option grant, unlimited PTO + company holidays, wellness initiatives, and the position is remote.

Requirements

• 3+ years demonstrated A/R accounting experience
• Flexibility with workload and ability to adhere to tight deadlines
• Knowledge of SaaS companies and subscription-based revenue models
• Understanding of GAAP principles, and internal controls
• Ability to think critically and resolve unique cases

Responsibilities

• Ensure accurate financial records in our ERP
• Execute on time billing to our customers
• Assist with building and improving our financial processes
• Perform month end reconciliation activities
• Engage directly with enterprise customers to resolve questions or disputes related to their billing & overall account
• Gain expertise in the ERP and all workflows associate with the order to cash process
• Create & maintain process documentation for all billing types
• Understand financial policies in order to apply them correctly to different uses cases
• Investigate billing errors and suggest remediation methods for common issues
• Review of Customer Agreements, to ensure that associated revenues can be properly recognized, and customers adhere to terms set forth by R365 Master Subscription Agreement
• Own processes such as credit memo application, refunds, and churn
• Suggest process improvements, automation or new order to cash processes
• Strive to improve use of current tools such as Salesforce (CRM), Freshdesk (ticketing) and Intacct (ERP)
• Onboard and train new hires and other team members

Preferred Qualifications

• Bachelor’s degree in Business or Accounting preferred
• Demonstrated customer service experience
• Salesforce experience (preferred but not required)
• ERP experience including Netsuite, S4 Hana or Sage Intacct (preferred)

Benefits

• Salary range of $33.65-$36.06/hour
• Comprehensive medical benefits (100% paid for employee)
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives