Senior Artificial Intelligence Engineer, CRM

Summary

Join Lightci as a Senior AI Engineer and lead the design, development, and deployment of AI-powered tools that enhance customer interactions, improve operational efficiency, and drive business intelligence across our CRM platforms.

Requirements

• Proven experience as a Full Stack Software Engineer, with strong backend experience (this is an 80% backend role)
• Strong understanding of Data Structures
• Experience with LLMs and a solid understanding of CRMs
• Strong proficiency in Typescript and hands-on experience with NestJS and NextJS
• Extensive knowledge of AWS infrastructure and services
• Solid understanding of software development best practices and design patterns
• Excellent problem-solving skills and the ability to work well in a collaborative team environment
• Effective communication skills and the ability to articulate technical concepts to both technical and non-technical stakeholders

Responsibilities

• Lead the design, development, and implementation of AI-powered solutions for CRM platforms, leveraging your full-stack engineering expertise across both front-end and back-end technologies
• Engage in full stack development for seamless integration of AI-driven features across front-end and back-end systems
• Collaborate with product managers, data scientists, and engineers to integrate AI features that improve service quality and efficiency
• Develop APIs and microservices to enable real-time AI data processing and decision-making
• Ensure AI systems are scalable, reliable, and efficient in handling high data volumes and user requests
• Comply with industry standards and regulations, implementing security best practices to protect user data and privacy
• Drive continuous improvement by leveraging user feedback and data analytics to refine AI models
• Create documentation on AI models, full stack development, and best practices for effective knowledge transfer and collaboration

Benefits

• 100% fully remote work (anywhere in North America)
• Flexible hours
• Competitive compensation package
• Bonus or commission [depending on your role]
• Excellent benefits package
• Generous RRSP [or] 401k matching program
• Unlimited vacation
• Quarterly/Yearly team ‘offsite’ events