Senior Associate, Workforce Planning

Summary

Join Angi's Care Operations team as a Senior Strategy Associate and oversee service delivery to diverse customer and professional segments. This role blends strategy, operations, and care, requiring data analysis, reporting, budgeting, forecasting, financial modeling, and enhancing customer/pro experiences. You will build reports and presentations, optimize Care technology, leverage cost structures, execute yearly budgeting, evaluate forecasting mechanisms, and build Excel models to optimize key metrics. This position offers a unique opportunity to contribute to rapidly growing businesses within a dynamic environment. The ideal candidate possesses strong analytical skills, project management expertise, and advanced Excel proficiency.

Requirements

• 2-3 years of professional experience in an analytical role
• Strong organizational and project management skills, with great attention to detail
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience
• Problem-solving mindset with an eagerness to learn and take ownership of complex projects
• Ability to explain information in a simple, digestible way to a variety of audiences
• Interest in working with a dynamic team in a fast-paced environment
• Driven by data and analytics to deliver impactful solutions

Responsibilities

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost
• Develop a deep understanding of Care technology and tools to optimize the value of tool investments and ensure the tools are enabling the Care organization to meet KPIs
• Leverage Care cost structure and allocation methods to understand how to maximize Care experience within financial constraints
• Execute yearly budgeting process and ensure alignment with Finance organization on forecasting and actual reconciliation on weekly and monthly basis
• Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices
• Build and maintain Excel models that optimize cost, wait times, and other critical metrics, enabling hiring and skilling decisions across all Angi Customer and Pro support lines

Preferred Qualifications

• Experience with Looker, SQL, or other data visualization tools is a plus
• Familiarity with SaaS like Salesforce is a plus

Benefits

• The salary band for this position range s from $60,000 - $80,000 commensurate with experience and performance . Compensation may vary based on factors such as cost of living
• This position will be eligible for a competitive year end performance bonus & equity package
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world