Senior Automation Engineer, AIOps

Summary

Join SoundHound AI's team and work remotely (Central US timezone) supporting Mastercard's OCC by developing and delivering high-value automations. Lead the design and development of automation solutions using IPcenter and IPautomata. Partner with Mastercard OCC leads to identify and deliver value-driven automations. Build solutions to enhance event correlation, reduce escalations, improve first-call resolution rates, cut customer-facing incidents, and achieve high incident resolution at the OCC level. Mentor Mastercard teams on automation design and delivery. The estimated salary is $115,000-$135,000 plus equity, with additional benefits.

Requirements

• You have a bachelor’s degree in Computer Science, Engineering, or a related field
• You have 5+years of experience with relevant technologies
• You have experience leading automation in large-scale IT infrastructure environments
• You have deep knowledge of IPcenter, IPautomata, and automation frameworks
• You have strong skills in Python, PowerShell, Ansible, and system scripting
• You have solid understanding of networking, virtualization, and cloud technologies
• You have experience with Jira, ServiceNow, and RESTful API development
• You have familiarity with configuration management tools (e.g., Puppet, Chef)
• You have excellent problem-solving, analytical thinking, and communication skills
• You have a flexible mindset with a can-do attitude and eagerness to learn

Responsibilities

• Lead the design and development of automation solutions using IPcenter and IPautomata modules
• Partner with Mastercard OCC leads to identify and deliver value-driven automations
• Build solutions that: Enhance event correlation
• Reduce escalations to higher-tier support
• Improve first-call resolution rates
• Cut down customer-facing incidents by 50%
• Achieve 90% incident resolution at the OCC level
• Enable automated problem remediation
• Apply CSI’s best practices and leverage automation libraries to fast-track development
• Mentor and guide Mastercard teams on automation design and delivery

Preferred Qualifications

You have exposure to cognitive automation is a plus

Benefits

• Comprehensive healthcare
• Paid time off