3GC Group is hiring a
Senior Azure Engineer

Summary

The job is for an Azure Systems Engineer who will provide technical support to ensure games stay online, troubleshoot customer issues, and work in a global shift-oriented team. The position is remote and requires the candidate to be a resident of the Philippines.

Requirements

• Have experience with hosting/IaaS/cloud products and services in a customer-facing technical support capacity
• 5-8 years progressive responsibility in helpdesk environment
• Have deep experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.)
• Be self-managed, responsible and highly productive individual - known by others for getting things done right the first time
• Have a keen curiosity about programming or tinkering with your own code-based projects!
• Have experience working as part of a global shift-orientated team with handovers of information
• Have a fully functional and up-to-date computer with which to perform duties
• Be willing to install next-generation endpoint protection on the computer
• Be a current resident of the Philippines and can perform work from there
• Be willing to work in US Pacific time zone or client time zone

Responsibilities

• Ensure a detailed understanding and troubleshooting of user’s needs, responding to customer requests and tickets within contractually committed SLA
• Monitor, manage and maintain daily activities of Azure environments, respond and address system alerts
• Assist with resource provisioning, migration, configuration in Azure
• Manage cloud networking and security (Firewalls, NSG’s, ASG’s, WAF’s)
• Be comfortable raising issues to relevant technical teams where vital, as well as supporting users and internal teams by assuming relevant roles within a defined incident management process
• Respond to sophisticated tickets, navigating difficult scenarios that may require you to work across multiple teams