Senior Backend Engineer

Summary

Join Canva's User Help Experience team as a Senior Backend Engineer and contribute to building innovative self-help tools and AI-powered support experiences. You will collaborate with stakeholders and designers to create world-class support, develop AI-driven solutions, and optimize backend services for scalability. The role involves mentoring other engineers and improving engineering best practices. Canva offers flexible work arrangements and a range of benefits, including equity packages, inclusive parental leave, and a well-being allowance. The ideal candidate is a senior backend engineer with proven experience in solving complex problems and building scalable services, along with strong collaboration and communication skills. Canva values diverse skills and backgrounds.

Requirements

• Be a Senior Backend Engineer with a proven track record of solving complex problems
• Have disciplined coding practices, experience with code reviews and pull requests, and model best practices to your peers
• Enjoy working collaboratively with team members, communicating effectively, and taking ownership of projects and outcomes
• Have experience building scalable backend services and optimising AI-driven solutions for user support
• Have perfected the balance between big-picture thinking and nailing the details
• Be excited by the opportunity to contribute to a rapidly growing and critical function of Canva and improve the help experience for millions of people around the world

Responsibilities

• Build services, tools, and frameworks that help rapidly and effectively solve user issues across multiple domains
• Collaborate closely with stakeholders and designers to create world-class support experiences
• Develop AI-powered conversational support, guided user experiences, and automated issue resolution
• Create interactive self-help tools that enhance user experience while minimising reliance on support specialists
• Identify and improve methodologies for backend engineering best practices
• Find opportunities for cross-team collaboration to work on new ideas and improvements
• Mentor and empower other engineers within the team

Benefits

• Equity packages
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your well-being, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally